topic No signal in post code area ne20 9rq for over 2- mths now sick/tired of it in Mobile Network discussions

No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Fri, 15 Dec 2023 01:31:28 GMT

Hi I’m sick/tired of having no mobile reception in post code ne20 9rq , the checker says it’s aware of problem and is taking longer than expected I have logged a complaint with customer svc’s , which were as much use as a chocolate firegaurd .

if ee claim to have the best coverage the ceo of ee needs to come to this post code area and see for him/ herself to see how bad it is ?, get it fixed please 2- plus months is not acceptable to be updating people of it not sorted

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Christopher_G — Fri, 15 Dec 2023 08:36:22 GMT

Hi @Tdub200h

I'm sorry to hear that you're having problems with your service. Our engineers will be working to get service back to normal soo. Please keep us posted on your complaint and when this gets resolved.

Chris

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

bristolian — Fri, 15 Dec 2023 08:38:18 GMT

Every network will have local outages, it's impossible to avoid. And with the best will in the world, sometimes those outages take longer to resolve than everyone would like if there's one of a number of potential issues.

Have you used the "keep me posted" link on the status checker?

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Fri, 12 Jan 2024 09:06:19 GMT

Got an update from ee that the supposed fix for 12/01/24 is now POSSIBLY 12/02/2024 ????

This sounds very familiar of nothing getting done ?

may have to escalate complaint to level 2 call taker

very poor svc from ee

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Leanne_T — Fri, 12 Jan 2024 13:27:50 GMT

Hi @Tdub200h

I am very sorry this is taking longer than expected to get the service back to normal in the area, our network team will keep you updated when the next update is provided by the engineers.

Leanne.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Fri, 12 Jan 2024 13:30:55 GMT

Seems like a laminated response for not knowing what’s happening
Sent from my iPhone

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Leanne_T — Fri, 12 Jan 2024 14:29:03 GMT

Hi @Tdub200h

If you would like to get the area looked into in more detail, please give us a call on 150 our tech guides can provide more details.

Leanne.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

bristolian — Fri, 12 Jan 2024 15:52:30 GMT

@Tdub200h wrote:

Got an update from ee that the supposed fix for 12/01/24 is now POSSIBLY 12/02/2024 ????

What was the exact wording of the most recent messages? There may well be a legal or H&S issue onsite, which a CS escalation is unlikely to resolve.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Sat, 27 Jan 2024 21:16:41 GMT

The tech reply was due to high winds back in dec2023 health/safety ( ok I get that ) then a reply it’s taking longer than expected ??? The same reply as original ( copy/ paste reply !!!! Update on 12/2/24 no doubt it will be the same reply ?

tbh I know people in same post code area that have just got sick/tired of poor reception from ee and have left ee to go to different providers with better coverage . This may also happen in my household with 2 current users if they can’t/wont fix issue

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Sat, 27 Jan 2024 21:25:10 GMT

I did that on first call prior to asking community ? Back in late 2023

the lady call taker was not really any help whatsoever ! and just said she would file a report as it could take 3-4 mths ??? Really have they got no techs working for them anymore ???

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Leanne_T — Sun, 28 Jan 2024 08:07:19 GMT

Hi @Tdub200h

I am very sorry to hear this, depending on the work needed this can take time to get resolved. Once our network team have an update on the area you will receive further details.

Are you able to use WiFi Calling when your at home?

Leanne.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Sun, 28 Jan 2024 11:58:56 GMT

Reply to ee community and slow tech repairs !
I can use wi fi at a push ? If I’m in reach of router in property , outside in garden it’s no signal ( hence why I need mobile signal )
The fact of the matter is that I should not have to pay for a poor mobile signal in my area when other people on different networks don’t have same issues ?
I am bemused that ee customers just accept it ?
This is not the first time this has happened
Sent from my iPhone

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Leanne_T — Sun, 28 Jan 2024 12:00:35 GMT

Hi @Tdub200h

If you would like to discuss your options, please call our mobile guides on 150 and they will get this looked into for you.

Leanne.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

bristolian — Sun, 28 Jan 2024 13:15:30 GMT

@Tdub200h wrote:

The fact of the matter is that I should not have to pay for a poor mobile signal in my area when other people on different networks don’t have same issues ?

All networks have good & bad coverage areas, and similarly all have protracted outages in particular locations from time-to-time. To avoid all outages and poor coverage areas with a single network is near impossible!

No-one would suggest WiFi-calling provides full service outdoors, but many users aren't aware of the service - which does provide mitigation indoors.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Fri, 09 Feb 2024 06:49:29 GMT

Still not working at post code ne23 6yd , 4 bar strength in phone the caps E next to bars , phone cannot be used to acces apps in shops ( a waste of time being with EE at present because I am also still waiting for the techs to fix mast in post code ne20 9rq

so EE do think I should not be refunded on my plan for the poor svc I am receiving ????

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Leanne_T — Fri, 09 Feb 2024 09:03:19 GMT

Hi @Tdub200h

Thanks for coming back to the community.

Have you registered for updates for both areas on the coverage and status checker?

Depending on the work needed at the location, it can take time to get resolved and full service restored. Once our network team have an update on the area you will receive further details.

Leanne.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

bristolian — Fri, 09 Feb 2024 09:42:29 GMT

@Tdub200h wrote:

Still not working at post code ne23 6yd , 4 bar strength in phone the caps E next to bars

This is a different issue. You have described a lack of 4G coverage but good 2G service. I'd recommend the status checker for this.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Fri, 09 Feb 2024 12:28:55 GMT

Was asked to ring 150 which I did spoke to Morgan tech side he got me to check settings on phone and see what coverage it was on I said roaming g and 3G he said was there a option to change to 4g I said yes so clicked on it ? He said it should work now and reception should get better in days to come ?
well it’s working so far so ! Yes good , can’t understand why phone does not look for that signal when it’s on roaming and automatic settings

post code area fir home is still not working so he has offered money back for poor svc as it’s not acceptable that I have no mobile reception at Ne209rq

at least some good has come out of it

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

bristolian — Fri, 09 Feb 2024 12:34:17 GMT

Roaming has no relevance in the UK - the term refers to your phone being used abroad.

Re: No signal in post code area ne20 9rq for over 2- mths now sick/tired of it

Tdub200h — Mon, 11 Mar 2024 09:00:53 GMT

Still not working expecting another fib off email or txt and another date ? Will be ringing customer complaints up again for reimbursement of money for poor svc again and will continue to until it’s fixed