topic Re: No EE mobile service in Plymouth for 2 days. What's going on? in Mobile Network discussions

No EE mobile service in Plymouth for 2 days. What's going on?

Cornwallmatt21 — Fri, 08 Dec 2023 09:24:18 GMT

Re: No EE mobile service in Plymouth for 2 days. What's going on?

Christopher_G — Fri, 08 Dec 2023 11:25:43 GMT

Welcome to the community.

Could you pop your postcode into our coverage checker and hit 'check status' please? It should let you know if we're aware of any problems in your area and give you updates, if you register for them.

Chris

Re: No EE mobile service in Plymouth for 2 days. What's going on?

Cornwallmatt21 — Fri, 08 Dec 2023 11:27:49 GMT

Done that yesterday and today. Says EE are aware of problems but nothing more.

Re: No EE mobile service in Plymouth for 2 days. What's going on?

Christopher_G — Fri, 08 Dec 2023 11:49:45 GMT

OK, thanks @Cornwallmatt21

I recommend speaking to our technical support team so they can look into this a bit deeper for you.
Chris

Re: No EE mobile service in Plymouth for 2 days. What's going on?

Cornwallmatt21 — Fri, 08 Dec 2023 11:52:24 GMT

That would be a great idea if I had any mobile signal to call them as there is only a phone contact in the link you have provided.

Re: No EE mobile service in Plymouth for 2 days. What's going on?

Christopher_G — Fri, 08 Dec 2023 11:58:39 GMT

If you're on a pay monthly contract, you could try the chat service on the EE app, @Cornwallmatt21. It's under the 'help' section.

Chris

Re: No EE mobile service in Plymouth for 2 days. What's going on?

bristolian — Fri, 08 Dec 2023 12:03:36 GMT

It's encouraging that the status checker recognises a known issue, that's half the battle.

You can also use the "keep me posted" link on that page.