topic Request to switch off phone mast in Mobile Network discussions

Request to switch off phone mast

Jovila_Enerveo — Wed, 29 Nov 2023 14:27:46 GMT

Good afternoon,

I'm after a contact to request temporary switch off of two phone masts on both sides of Drayton Bridge Road, Hobbayne.

We are contracted by Ealing Council to maintain their streetlights and our unit ID ref GC1420 requires a new lantern.

I appreciate your assistance, at the earliest possible.

Thanks.

Re: Request to switch off phone mast

XRaySpeX — Wed, 29 Nov 2023 14:33:12 GMT

@Jovila_Enerveo : Don't the masts have a notice telling where to phone about them? This user discussion group isn't it!

Re: Request to switch off phone mast

Jovila_Enerveo — Wed, 29 Nov 2023 14:40:03 GMT

The freephone number is constantly busy. Thanks for your input.

Re: Request to switch off phone mast

bristolian — Wed, 29 Nov 2023 14:55:28 GMT

They certainly do - all EE network sites have a H&S notice visible from the public access, for any issue requiring the network operator's attention.

That notice will have the contact phone number and also the EE/MBNL site reference.

Edited to add that I've just called the number, and got through on the first attempt.

Re: Request to switch off phone mast

XRaySpeX — Wed, 29 Nov 2023 15:09:34 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Request to switch off phone mast

Jovila_Enerveo — Thu, 07 Dec 2023 10:11:59 GMT

Hi again,

It wasn't 0808 121 4123 that you called, because that one is busy every time I've called it. That's the only number provided on the feeder unit by the phone mast.

Re: Request to switch off phone mast

bristolian — Thu, 07 Dec 2023 10:34:10 GMT

The number you've quoted works fine for me.

Re: Request to switch off phone mast

Jovila_Enerveo — Thu, 07 Dec 2023 14:23:37 GMT

It worked when I tried from a different number. Probably the phone plan stopping me from dialling a 0808 number. Anyway, I'm finally in conversation with the relevant team. Thanks for your help!

Re: Request to switch off phone mast

XRaySpeX — Thu, 07 Dec 2023 17:44:55 GMT

All plans include calling Freephone nos, 0800 & 0808, for free.