topic Re: Losing signal in Mobile Network discussions

Losing signal

Johngee8 — Fri, 10 Nov 2023 16:24:15 GMT

I have the IPad Pro 2022 , when leave it for a few hours and then go to use it there is no internet connection, just a spinning wheel . I turn it off and back on and it’s back to normal, just a bit annoying.

Re: Losing signal

Northerner — Fri, 10 Nov 2023 17:17:40 GMT

Hi @Johngee8

Tried activating flight mode and then reactivating.

Thanks

Re: Losing signal

bristolian — Sat, 11 Nov 2023 18:20:20 GMT

Do you have an EE mobile, and if so, is this similarly affected?

Re: Losing signal

Johngee8 — Sat, 11 Nov 2023 21:03:41 GMT

Yes I have a EE mobile (5g) but I never have the same problem.

Sent from my iPhone

Re: Losing signal

Johngee8 — Tue, 14 Nov 2023 12:32:41 GMT

Tried it, same problem.

Re: Losing signal

bristolian — Tue, 14 Nov 2023 13:28:29 GMT

If the phone doesn't have the same issue, that suggests an issue with the tablet itself - although a 2way SIM-swap between the two devices would prove that categorically.

I'm unfamiliar with iOS, but I'd be minded to check the power-saving options as a next step.

Re: Losing signal

Johngee8 — Tue, 14 Nov 2023 17:00:59 GMT

I’ve contacted EE. The tech support guy said this is a weird one , not very common.
We went through a few things that didn’t work but then I suggested deleting Firefox and using safari to see if internet clutter was an issue. I’ll try it for a few days and see if it improves.

Sent from my iPad

Re: Losing signal

Johngee8 — Tue, 21 Nov 2023 12:23:55 GMT

Still the same

Re: Losing signal

Leanne_T — Tue, 21 Nov 2023 12:40:02 GMT

Hi @Johngee8

Please get back in touch with our technical support team who will continue the troubleshooting to let you know what is needed for the signal dropping on the iPad.

Leanne 🙂