topic Re: No Service !!! in Mobile Network discussions

No Service !!!

frankbof — Wed, 01 Nov 2023 14:09:38 GMT

Loss of service for days at a time recently ( I live in wokingham) So can't contact 150. To ring on a landline could cost the earth. Doesn't seem to be a way of contacting by e-mail, chatbox etc. Very frustrating and getting nowhere !!

Re: No Service !!!

Schockwave — Wed, 01 Nov 2023 16:24:19 GMT

Hello @frankbof ,

Welcome to the community,

If you have a landline phone, there is a free number :

08000798586

Otherwise you can contact them using something like Skype for free with that number.

Also, have you checked here, where you can register, report and receive updates:

https://coverage.ee.co.uk/coverage/ee/keep-me-posted

Re: No Service !!!

James_B — Wed, 01 Nov 2023 17:28:06 GMT

Hi @frankbof,

Welcome to the EE Community. 🙂

Did the Network Status Checker report any problems in your area?

Is WiFi calling activated in your phone's settings?

James

Re: No Service !!!

frankbof — Thu, 02 Nov 2023 13:14:37 GMT

Thanks a lot for info. Used the 0800 number yesterday And was connected after 20 mins (at least it was free) It seems my SIM card is old, so they are sending me a new one which will hopefully solve the problem. Shame the 0800 no. isn't shown on the reporting mobile problems

Re: No Service !!!

frankbof — Thu, 02 Nov 2023 13:16:47 GMT

no local network problems and WI calling on. It turns out I have an oldish SIM which is thought to be the problem so they are sending me a new one.

Re: No Service !!!

James_B — Thu, 02 Nov 2023 13:17:22 GMT

Thanks for the update @frankbof 🙂

James

Re: No Service !!!

Schockwave — Thu, 02 Nov 2023 16:09:43 GMT

@frankbof Glad I was able to help and that customer service were able to help, thank you for coming back and letting us know.

Re: No Service !!!

frankbof — Fri, 03 Nov 2023 12:36:06 GMT

EE APP No longer works on an Iphone 5 !

Re: No Service !!!

James_B — Fri, 03 Nov 2023 13:20:29 GMT

Hi @frankbof,

Sorry, you need to be running iOS 12 or later, which isn't supported on the iPhone 5.

James

Re: No Service !!!

frankbof — Fri, 03 Nov 2023 13:55:00 GMT

I know, I found this out when they gave me updates several months ago.