topic Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE in Mobile Network discussions

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

bnewfear — Sat, 28 Oct 2023 11:12:09 GMT

Same here.network down,minimal signal and Internet none existent.what compensation do they give during these issues?.youve signed a contract for a service that has so many issues,surely the customer should receive something as an apology.theyre quick enough to contact you if you miss a payment,but when it comes to the customer losing out,there is no help whatsoever.ive already cancelled 2 of my accounts,and I have 3 remaining,which will also be cancelled as they finish.

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Sat, 28 Oct 2023 11:28:45 GMT

true that...

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Katie_B — Sat, 28 Oct 2023 11:35:25 GMT

Hi @udaypingale.

If you wish to discuss compensation please get in touch with our customer care team.

Katie

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Tk35 — Sat, 28 Oct 2023 21:02:28 GMT

Quick to contract you and ask for bills but no services being provided I have been trapped just like you

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

bristolian — Sun, 29 Oct 2023 12:45:17 GMT

Temporary network outages are perfectly normal for all telecoms networks and almost impossible to prevent.

All networks' T&C allow for it.

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Sun, 29 Oct 2023 18:14:47 GMT

They already told me they cant compensate even before I ask for it.. 🙂

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Sun, 29 Oct 2023 18:15:08 GMT

yes.. exactly

Re: Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Sun, 29 Oct 2023 18:16:16 GMT

Yea.. temporary cant last for weeks without any clue of what is happening.. today as well i got message that they didnt find any issue in my area though I continue to get speed in KBPS... 🙂