topic Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE in Mobile Network discussions

HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Fri, 27 Oct 2023 09:15:47 GMT

UK's best network is what is advertised by EE. It should change to WORST NETWORK.

Since last 10 days, inside connectivity is lost from my in contract EE mobile phone. Since then at least 15-20 times tried to reach EE. Nothing progressing. Calls backs from EE are disconnected automatically due to network issue and getting text messages from EE that no issue in the network. The data speed is 10 KBPS.

Worst from EE that noone is looking into such. Paying such huge charges for this kind of service.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Christopher_G — Fri, 27 Oct 2023 12:17:22 GMT

Hi @udaypingale

Welcome to the community.

What kind of phone are you using? Do you get similar speeds on other EE devices, if you have any?

Chris

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Chris_B — Fri, 27 Oct 2023 12:27:47 GMT

@udaypingale Try enabling WiFi calling on your device. You’ll then get a network connection via your WiFi to make/receive calls and texts.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Fri, 27 Oct 2023 12:48:47 GMT

yea did that.. but even wifi is prob... and if that is the only way it works then why do i need EE?

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

bristolian — Fri, 27 Oct 2023 15:04:50 GMT

@udaypingale wrote:

Since last 10 days, inside connectivity is lost from my in contract EE mobile phone

Is this happening in every indoor location, or just a particular one? If there is a network issue, I would expect it to only affect locations covered by the affected site.

WiFi-calling is EE's recommended solution to any indoor coverage issue, and works very well.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Fri, 27 Oct 2023 15:06:48 GMT

happening outside as well... yes, its in certain area... problem is resolution doesnt seem near...

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Leanne_T — Fri, 27 Oct 2023 15:31:24 GMT

Hi @udaypingale

Could you check the status of the network in your area, if you enter your postcode into our coverage checker and hit 'check status'?

Does this show we have signal problems reported in the area?

Leanne.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Fri, 27 Oct 2023 15:38:21 GMT

its confusing as sometimes it says there is prob, and when i ask them to notify; I get message after few hours saying prb resolved, restart device. If still there is problem, contact 150. bottomline prob still remains...

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Leanne_T — Fri, 27 Oct 2023 15:49:49 GMT

Hi @udaypingale

If you report the problem on the status checker, the network team will get this looked into for you.

Leanne.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

bristolian — Fri, 27 Oct 2023 15:50:37 GMT

@udaypingale wrote:

If still there is problem, contact 150. bottomline prob still remains...

So did you contact CS to report the problem still being evident?

You can contact them on 0800 0798586 from another phone if necessary.

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

udaypingale — Fri, 27 Oct 2023 16:22:20 GMT

yea contacted. no clear ETA :(...

Re: HUGE NETWORK PROBLEM. NO ATTENTION FROM EE

Leanne_T — Fri, 27 Oct 2023 16:28:31 GMT

Thanks for reporting this @udaypingale

If you register for updates on the status checker you will be kept up to date.

Leanne.