topic Re: Re: Network constantly saying ‘searching’ in Mobile Network discussions

Re: Network constantly saying ‘searching’

Surmarius16 — Wed, 25 Oct 2023 21:35:36 GMT

It's a network issue! Was ok a few months ago but I don't have any more internet in Central London ( The Lanesborough Hotel, The Peninsula Hotel, intercontinental Park Lane and Hard Rock cafe in the Piccadilly area). Looks like 4 G in the area and 2-3 lines of signal but unable to make a call in the area or the call drops when arriving in the area.Very disappointed, every week is worst

Re: Re: Network constantly saying ‘searching’

Surmarius16 — Wed, 25 Oct 2023 21:44:16 GMT

I don't have any more internet in Central London ( The Lanesborough Hotel, The Peninsula Hotel, intercontinental Park Lane and Hard Rock cafe in the Piccadilly area). Looks like 4 G in the area and 2-3 lines of signal but unable to make a call in the area or the call drops when arriving in the area.Very disappointed, every week is the worst. It's unacceptable to don't have internet and be unable to make calls in central London in 2023

Re: Re: Network constantly saying ‘searching’

bristolian — Wed, 25 Oct 2023 21:45:21 GMT

Does VoLTE (Android) or 4G-calling (iOS) show on-screen when calls drop or fail to connect?

What happens when you try dialling in these locations?

Re: Re: Network constantly saying ‘searching’

Surmarius16 — Wed, 25 Oct 2023 21:52:29 GMT

I use IOS
The phone call is not proceeding, everything is normal on the screen!

If I am on the phone and arriving in the area, I cannot hear and after a few minutes, the call drop

Re: Re: Network constantly saying ‘searching’

Katie_B — Thu, 26 Oct 2023 06:12:14 GMT

Thanks for getting back to us @Surmarius16.

I would recommend reporting this to our technical care team who can look into this further.

Please be sure to keep us updated.

Katie

Re: Re: Network constantly saying ‘searching’

Surmarius16 — Thu, 26 Oct 2023 06:41:45 GMT

How can I contact the technical care team?
I spoke with someone via live chat a few days ago but the problem is still here.

Thanks

Re: Re: Network constantly saying ‘searching’

Katie_B — Thu, 26 Oct 2023 06:43:59 GMT

Hi @Surmarius16.

When you are away from the area in question you can report this to our technical care team by calling 150.

The team will have access to systems to look into the area further.

Katie

Re: Re: Network constantly saying ‘searching’

James_B — Thu, 26 Oct 2023 07:13:36 GMT

Hi @Surmarius16,

Welcome to the EE Community. 🙂

Does the Network Status Checker report any problems in those locations?

James