topic Re: Completely dead in Coulsdon in Mobile Network discussions

Completely dead in Coulsdon

anuvc798 — Wed, 25 Oct 2023 21:13:54 GMT

Don’t know why but there is absolutely no service and I mean completely dead service in Coulsdon. Been the issue for over 2 hours now. Not able to receive, send call, use data and text.

a complete shutdown.

anyone help ??

Re: Completely dead in Coulsdon

Northerner — Wed, 25 Oct 2023 21:23:53 GMT

Hi @anuvc798

Have you tried restarting your device.

Have you checked EE network status checker:

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: Completely dead in Coulsdon

anuvc798 — Wed, 25 Oct 2023 21:28:14 GMT

I did try restarting my device, checked the network status checker and more but to no avail.

Re: Completely dead in Coulsdon

Northerner — Wed, 25 Oct 2023 21:29:47 GMT

Hi @anuvc798

You can report issues on the checker.

Thanks

Re: Completely dead in Coulsdon

sambrown94 — Wed, 25 Oct 2023 21:35:06 GMT

Exact thing has happened to me in Scotland

Re: Completely dead in Coulsdon

bristolian — Thu, 26 Oct 2023 07:13:33 GMT

@anuvc798 wrote:

checked the network status checker and more but to no avail.

The status checker serves 2 purposes.

"Check coverage" - what is the predicted service in this area?

"Check status" - are there any known issues here? Subsequent options for "report a problem" or "keep me posted" depending.

Which options have you followed?

Re: Completely dead in Coulsdon

BOSSCHAD — Thu, 26 Oct 2023 13:51:33 GMT

Hi I checked the status and it says no problem even though it has affected 2 of my devices which both run on EE sim respectively, its been the issue from 7.00pm yesterday

Re: Completely dead in Coulsdon

Katie_B — Thu, 26 Oct 2023 13:59:50 GMT

Thanks for getting back to us @BOSSCHAD.

You should be able to report the issue using the network checker.

Please ensure you are selecting status then the option to report a problem will appear.

Katie

Re: Completely dead in Coulsdon

BOSSCHAD — Thu, 26 Oct 2023 14:05:11 GMT

I did that yesterday itself

Re: Completely dead in Coulsdon

Katie_B — Thu, 26 Oct 2023 14:30:59 GMT

Did you get a reference @BOSSCHAD?

Katie

Re: Completely dead in Coulsdon

anuvc798 — Thu, 26 Oct 2023 17:17:09 GMT

No, moreover I am not interested in sitting ages for a reference number and just keep on waiting for things to get resolved.

just fix the issue at the earliest plus the live chat is not even connecting me to an agent the calling option has put me on hold for an hour