topic phone not connecting to network in Mobile Network discussions

phone not connecting to network

MJ71 — Tue, 24 Oct 2023 11:07:39 GMT

Phone has stopped connecting to my EE mobile network, cant send or receive texts, calls or access internet or whatsapp messaging. How do I check if its a network issue or phone issue. Phone is a Galaxy A20

Re: phone not connecting to network

bristolian — Tue, 24 Oct 2023 11:13:10 GMT

Is this happening only in one specific location, or others? Do you have access to WiFi connection?

Do you know anyone else locally who uses EE?

Re: phone not connecting to network

Northerner — Tue, 24 Oct 2023 11:24:13 GMT

Hi @MJ71

Have you tried restarting your device.

Thanks

Re: phone not connecting to network

MJ71 — Tue, 24 Oct 2023 11:28:44 GMT

Yes I have restarting but no change

Re: phone not connecting to network

MJ71 — Tue, 24 Oct 2023 11:30:57 GMT

not currently in a wifi area. Just at my work place now, but cant connect to EE network. My wife on EE in a different location is not having any issues

Re: phone not connecting to network

Leanne_T — Tue, 24 Oct 2023 12:59:55 GMT

Hi @MJ71

Does this happen in more than one area or only when you are at work?

Are you able to try the SIM card in another phone to see if the same happens?

Leanne 🙂