topic Re: No network in Mobile Network discussions

No network

Moonsuzanne — Tue, 10 Oct 2023 06:13:30 GMT

Can anyone help as I can't even contact EE I am unable to text or ring from my phone in spain yet roaming is all set up

Chris_B — Tue, 10 Oct 2023 06:20:55 GMT

@Moonsuzanne So you text ROAMING to 150 before you left the UK ?

Moonsuzanne — Tue, 10 Oct 2023 09:23:36 GMT

I wasn't aware I had to as I have the roaming abroad pass as an add on

Katie_B — Tue, 10 Oct 2023 09:37:58 GMT

Purchasing the roaming add-on does not automatically enable roaming, this will need to be activated to be able to use your phone abroad.

Our customer care team will be able to activate this for you.

Are you with someone who possibly has a phone you can use to contact us?

Katie

Moonsuzanne — Tue, 10 Oct 2023 13:16:17 GMT

No I'm away alone

Katie_B — Tue, 10 Oct 2023 14:21:10 GMT

Do you have access to social media such as Facebook/Instagram?

Should you reach out to our social teams they will be able to help further.

Katie