topic Re: Urgent Complaint - Severe Service Issues and Disconnection in Mobile Network discussions

Re: Urgent Complaint - Severe Service Issues and Disconnection

lv9880 — Mon, 09 Oct 2023 14:50:10 GMT

EE are not interested at all.

Been with them several years.

Now I have been given the professional fob, of we can't help you and we can never guarantee 100% coverage.

Use you own WiFi or ask people to use their WiFi to survive.

All this after I pay them more than £150 for 2 contracts.

I have to go to the ombudsman who will take 6 months rule in EE favour and I'll continue to pay through the nose.

None of the people I spoke to today had any empathy or heart. I was just dealt with like a number.

No loyalty, for being and existing customer I can go swivel according to EE.

Re: Re: Urgent Complaint - Severe Service Issues and Disconnection

bristolian — Mon, 09 Oct 2023 19:27:31 GMT

You've not mentioned what the specific issues you've had, are. That makes offering help or advice rather difficult.

It sounds a little like you've got some indoor coverage issues - in which case, no network will ever guarantee 100% national indoor coverage, it's almost impossible to achieve.

At £75/month for your plans, I would assume you have chosen a high-end device and/or a generous data allowance - not all phones or plans cost anywhere near this amount.

Feel free to explain your specific issues, if you want further advice.