topic Re: No signal in Mobile Network discussions

No signal

xxxBLCxxx — Thu, 05 Oct 2023 18:22:21 GMT

I just joined EE 2 days ago and when I was doing it I was told that in my postcode I would have excellent connection indoors and outdoors however when I use it I only have one bar constantly and the man said I would have upwards of 100mbs speeds and it’s currently at 5mbs

I just want to know what’s wrong as it’s not usable

Re: No signal

bristolian — Thu, 05 Oct 2023 18:33:49 GMT

To my knowledge, EE's mobile network has never offered any guaranteed data speeds - this is normally the preserve of fixed line networks.

There's nothing inherently wrong with "only" having one-bar, the onscreen indicators are only a rough guide to service.

EE's mobile coverage checker is at https://coverage.ee.co.uk/coverage/ee - indoor coverage is never guaranteed, but does the outdoor service broadly tally?

Re: No signal

xxxBLCxxx — Thu, 05 Oct 2023 18:40:21 GMT

The man that sold me the sim only plan saying I will reach speeds close to 100mbs, and for the signal checker it says I should have excellent connection in and outdoors, as I only have one bar I am completely unable to search anything online as it just doesn’t work

Re: No signal

Leanne_T — Fri, 06 Oct 2023 07:15:06 GMT

Hi @xxxBLCxxx

Welcome to the community.

Have you had a look at our Coverage Checker?

What does the coverage checker show as an estimate for the coverage to be for your postcode?

Leanne 🙂

Re: No signal

xxxBLCxxx — Fri, 06 Oct 2023 07:45:41 GMT

Many thanks
Sent from my iPhone

Re: No signal

Leanne_T — Fri, 06 Oct 2023 08:52:30 GMT

Hi @xxxBLCxxx

Does the coverage checker show good coverage indoors and out?

Leanne.

Re: No signal

xxxBLCxxx — Fri, 06 Oct 2023 09:16:41 GMT

Hi,
Yes it does say that

Thanks
Sent from my iPhone

Re: No signal

Leanne_T — Fri, 06 Oct 2023 09:32:57 GMT

Thanks @xxxBLCxxx

If you select 'check status' do we have any reported problems in the area?

Leanne.

Re: No signal

xxxBLCxxx — Fri, 06 Oct 2023 10:15:59 GMT

Hi, there are no reported issues in the area

Thanks
Sent from my iPhone

Re: No signal

Leanne_T — Fri, 06 Oct 2023 10:22:22 GMT

Thanks @xxxBLCxxx

In this case, please call us on 150 and the team can get this looked into in more detail for you 🙂

Leanne.