topic Pixel 7 and 5G in Mobile Network discussions

Pixel 7 and 5G

paulrcurtis — Tue, 03 Oct 2023 13:11:01 GMT

I have a Google Pixel 7, a few months old, purchased from John Lewis. I have an up to date SIM card. My plan is 12M SIM Essential Plan.

I don't get 5G even where I should. I am sure the phone is capable of getting 5G.

Is this a setting issue, or do I need to play more for an upgraded SIM plan please?

Re: Pixel 7 and 5G

Northerner — Tue, 03 Oct 2023 13:20:45 GMT

Hi @paulrcurtis

Is 5G activated under network settings.

5G isnt available everywhere (the signal checker is estimated) and does not work well indoors.

Thanks

Re: Pixel 7 and 5G

paulrcurtis — Tue, 03 Oct 2023 14:10:02 GMT

Hi Northener,

On the Pixel 7, there is no '5G' setting (as far as I can see).

Settings -> Network and Internet- > SIMs -> Connect to a mobile network -> Automatically Select Network

and you get this:

If there is another setting for 5G, then I can't see it. I have tried this in various locations.

Re: Pixel 7 and 5G

paulrcurtis — Tue, 03 Oct 2023 14:14:39 GMT

Here are searches for 'Network Settings' and '5G':

Re: Pixel 7 and 5G

paulrcurtis — Thu, 05 Oct 2023 07:18:17 GMT

No-one with a Pixel 7?

Re: Pixel 7 and 5G

Murk — Tue, 10 Oct 2023 08:53:28 GMT

Yes, and I have the same issue!

New Pixel 7 (1 month old) and I also can't find any setting to enable 5G even though the phone is advertised as supporting it.

I have never been able to connect to 5G even in locations where it must surely be available (central London, Edinburgh etc)

I came here looking for an answer... Hopefully someone has one

Re: Pixel 7 and 5G

KevinMD — Tue, 13 Feb 2024 20:15:49 GMT

Bumping up this thread, experiencing this problem on my Pixel 7a, from what I've seen I've never connected to 5G I changed from Vodafone to EE and no difference. I hope someone can actually help.

Re: Pixel 7 and 5G

Katie_B — Wed, 14 Feb 2024 15:47:01 GMT

Good afternoon @KevinMD.

Welcome to the community.

Are you running on the latest Android version?

Have you been able to check the coverage checker to ensure you are in areas that have 5G available?

Katie

Re: Pixel 7 and 5G

354- — Wed, 14 Feb 2024 17:37:46 GMT

@KevinMD - What version is the carrier operator settings? ee_gb52.... 2023-MonthMonth-DayDay.

Re: Pixel 7 and 5G

paulrcurtis — Fri, 16 Feb 2024 14:43:38 GMT

I have version 16.21 2023-12-06

Re: Pixel 7 and 5G

Leanne_T — Fri, 16 Feb 2024 16:33:58 GMT

Hi @paulrcurtis

Thanks for coming back to the community.

Does the plan show as a 5G plan in your EE app?

Leanne.

Re: Pixel 7 and 5G

paulrcurtis — Fri, 16 Feb 2024 17:33:30 GMT

It is the 12M SIM Essential Plan.

Re: Pixel 7 and 5G

Leanne_T — Fri, 16 Feb 2024 17:43:55 GMT

Thanks @paulrcurtis

Just to check, are you in a 5G area?

Please enter the postcode into the EE Coverage & Network Status Checker to check.

Leanne 🙂

Re: Pixel 7 and 5G

paulrcurtis — Fri, 16 Feb 2024 17:51:04 GMT

Re: Pixel 7 and 5G

Leanne_T — Fri, 16 Feb 2024 17:59:45 GMT

Thanks @paulrcurtis

Do you have service problems at this location or does this only show 4G?

Do you have 5G showing in any other 5G location?

Leanne.

Re: Pixel 7 and 5G

KevinMD — Fri, 16 Feb 2024 18:41:23 GMT

@354- It is version ee_gb520000000010.15-2023-12-06

Re: Pixel 7 and 5G

KevinMD — Fri, 16 Feb 2024 18:42:04 GMT

@Katie_B Yes I am on the latest version, I live in an area where 5G is readily available.

Re: Pixel 7 and 5G

paulrcurtis — Fri, 16 Feb 2024 21:44:09 GMT

@Leanne_T wrote:
Thanks @paulrcurtis
Do you have service problems at this location or does this only show 4G?
Do you have 5G showing in any other 5G location?
Leanne.

I am not getting 5G anywhere. If I did, then I would know the problem was reception.

Re: Pixel 7 and 5G

Katie_B — Sat, 17 Feb 2024 08:15:32 GMT

Thanks for confirming @paulrcurtis @KevinMD.

Have you been able to speak with our technical care team regarding this?

The team should be able to run some further tests.

Katie 🙂

Re: Pixel 7 and 5G

paulrcurtis — Sat, 17 Feb 2024 08:55:48 GMT

Thanks @Katie_B , I did some months ago when I first noticed this. I didn't get the feeling they had the answer, but they sent me a new SIM which didn't help.

Perhaps I will contact them again, as the problem may be more common now and a solution known. Clearly, it isn't just me.