topic No mobile signal for 24hours in Mobile Network discussions

No mobile signal for 24hours

drws2kuk — Tue, 03 Oct 2023 07:15:22 GMT

I lost signal at about 630 on the morning of the 2nd 0ctober and still cannot get a signal without my WiFi switched on, whenever I leave the house I cannot call or text. Is there issues with the network?

I am in Hertfordshire

Thanks

David

Re: No mobile signal for 24hours

Christopher_G — Tue, 03 Oct 2023 07:17:02 GMT

Hi @drws2kuk

Welcome to the community.

Have you tried restarting your phone? Please also pop your postcode into our coverage checker and hit 'check status'. It will let you know if we're aware of any problems in your area.

Chris

Re: No mobile signal for 24hours

drws2kuk — Tue, 03 Oct 2023 08:03:48 GMT

Hi Chris

I have tried multiple times restarting and nothing. I very occasionally get 1 bar of signal for about 30seconds, so I randomly get messages but I cannot reply to them.

The network checker comes back with no issues in the area.

Thanks

David

Re: No mobile signal for 24hours

Northerner — Tue, 03 Oct 2023 08:21:51 GMT

Hi @drws2kuk

Have you checked EE network status checker.

https://coverage.ee.co.uk/coverage/ee

Could be a lightening strike

Re: No mobile signal for 24hours

drws2kuk — Tue, 03 Oct 2023 08:25:13 GMT

No issues reported on the checker. Also it started at 630am yesterday morning when the weather was fine

Re: No mobile signal for 24hours

Christopher_G — Tue, 03 Oct 2023 08:41:27 GMT

OK, thanks @drws2kuk

Are you aware of anyone else on EE who is having the same problem? Did you report a problem on the network status checker?
Chris

Re: No mobile signal for 24hours

drws2kuk — Tue, 03 Oct 2023 08:51:26 GMT

Only people I have seen on other forums and downdetector. I have reported the problem also on the network status checker.

Thanks

Re: No mobile signal for 24hours

Christopher_G — Tue, 03 Oct 2023 09:25:43 GMT

Thanks, @drws2kuk

With that report, our network team will look into this.

Chris

Re: No mobile signal for 24hours

drws2kuk — Tue, 03 Oct 2023 09:30:16 GMT

this is what I see up the top whenever I leave the house or turn wifi off

Re: No mobile signal for 24hours

Christopher_G — Tue, 03 Oct 2023 09:54:39 GMT

It looks like you may have 'do not disturb' switched on, @drws2kuk

Limit interruptions with Do Not Disturb on Android - Android Help (google.com)

Chris

Re: No mobile signal for 24hours

drws2kuk — Tue, 03 Oct 2023 09:59:08 GMT

No do not disturb is switched off

Re: No mobile signal for 24hours

Christopher_G — Tue, 03 Oct 2023 10:02:11 GMT

OK, thanks @drws2kuk

I recommend speaking to our technical support team so they can look into this further for you.

Chris