topic Re: Outgoing is working but Incoming from Other Network is not working in Mobile Network discussions

Outgoing is working but Incoming from Other Network is not working

Farhank321 — Sat, 30 Sep 2023 19:57:37 GMT

Hello,

My Outgoing on my EE is working but Incoming from Other Network is not working. It says that “This user is UnAvailable”. However, if I dial from my other EE number then I do receive incoming calls..”. Strange!

Is anyone else is having same issue?

Re: Outgoing is working but Incoming from Other Network is not working

Tania79 — Sat, 30 Sep 2023 20:30:26 GMT

I have the same issue right now.I tried everything with Apple assistance but they couldn’t help me out and advised me to contact the EE support.

Re: Outgoing is working but Incoming from Other Network is not working

Farhank321 — Sat, 30 Sep 2023 20:48:05 GMT

Yes, it is better to call them tomorrow or if they are open then visit them so that they can sort out the issue.

Re: Outgoing is working but Incoming from Other Network is not working

Tania79 — Sat, 30 Sep 2023 20:52:47 GMT

Yes I will definitely contact them tomorrow

Re: Outgoing is working but Incoming from Other Network is not working

Farhank321 — Sat, 30 Sep 2023 20:55:28 GMT

Same here.. 👍🏻

Re: Outgoing is working but Incoming from Other Network is not working

Tania79 — Sat, 30 Sep 2023 20:57:39 GMT

Good luck to you 👍

Re: Outgoing is working but Incoming from Other Network is not working

Northerner — Sun, 01 Oct 2023 07:29:58 GMT

Hi @Farhank321

Are you on ee PAYG or pay monthly contract.

Have you tried restarting your device.

Are you on EE mobile network or wifi calling.

Thanks

Re: Outgoing is working but Incoming from Other Network is not working

bristolian — Sun, 01 Oct 2023 13:10:13 GMT

Have you recently ported your number in from another network? Porting data being awry is the usual cause for being able to receive "on-net" calls but not "off-net".

Re: Outgoing is working but Incoming from Other Network is not working

Tania79 — Sun, 01 Oct 2023 13:15:10 GMT

I am on pay monthly contract.Yes I tried restarting the device and I am on EE mobile network.

Thank you

Re: Outgoing is working but Incoming from Other Network is not working

Tania79 — Sun, 01 Oct 2023 13:16:58 GMT

No, I have this number since 2020.

Re: Outgoing is working but Incoming from Other Network is not working

bristolian — Sun, 01 Oct 2023 13:39:39 GMT

I should have also queried - is your number a ported-in one? Or was it a natively-issued EE number?

A port-in is the common reason for routing issues to become apparent, but regardless of that - ported numbers are often the underlying cause.

If this is the case, you should report your issues to EE CS.

Re: Outgoing is working but Incoming from Other Network is not working

Farhank321 — Sun, 01 Oct 2023 16:25:51 GMT

Yes I ported my number from Lyca to EE but 5 months ago. It was working perfectly. It is just like from the past 2 days.. The incoming from another networks is not working.. However, the 5G or 4G sometimes giving trouble and incoming is fine.

I have visited EE store just now in Coventry and the CS over there doesn’t seem to bother much and was unable to provide correct information that why I am having trouble receiving calls 🙁

Re: Outgoing is working but Incoming from Other Network is not working

Farhank321 — Sun, 01 Oct 2023 16:34:01 GMT

Yes I have tried restarting the device multiple times and I am on pay monthly contract!

Re: Outgoing is working but Incoming from Other Network is not working

bristolian — Sun, 01 Oct 2023 16:45:35 GMT

This will almost certainly be an issue with Lyca's routing data which affects you because your number was issued by them. EE have processes to resolve this, but you need to call 150 from your mobile and report it. A fault ticket will need to be raised by EE for those processes to be instigated.

Unless the retail store reported it to CS for you, it's no surprise they haven't resolved it.

Re: Outgoing is working but Incoming from Other Network is not working

Farhank321 — Sun, 01 Oct 2023 16:48:54 GMT

Yes I am on call from the last 35 minutes and waiting for it to be answered from EE CS.

Hopefully, they will resolve it otherwise I really don’t know what to do next!

Re: Outgoing is working but Incoming from Other Network is not working

Christopher_G — Mon, 02 Oct 2023 07:08:53 GMT

Hi @Farhank321

Is it working better this morning for you?

Chris

Re: Outgoing is working but Incoming from Other Network is not working

tulipprince — Mon, 02 Oct 2023 08:47:58 GMT

Not resolved yet. Ongoing. Escalated to tech support. But nothing has changed

Re: Outgoing is working but Incoming from Other Network is not working

tulipprince — Mon, 02 Oct 2023 08:49:43 GMT

exactly same problem

Re: Outgoing is working but Incoming from Other Network is not working

Tania79 — Mon, 02 Oct 2023 08:52:30 GMT

Resolved,here.There was a network problem in my area and that caused me problems with receiving calls but the engineers fixed it right this morning and they sent me a text notification about it.