topic Re: Shocking signal in Mobile Network discussions

Shocking signal

Willsey28 — Tue, 26 Sep 2023 19:39:19 GMT

Hi new to writing about my poor time with ee everything has been great from 2014 till 2 years ago i upgraded to the s21 ultra 5g and had nothing but problems since day one had to stay with that phone for two years after saying the singal was the worst i have had to be told to do two different thing did them both and still rubbish fast forward to upgrading to the s23 ultra 5g and guess what still rubbish signal when will this end having a flag ship phone that has unlimited and paying 100 a month for is a joke think ee need to get their thinking hat on and find out why the signal is so poor on thins network

Re: Shocking signal

Christopher_G — Wed, 27 Sep 2023 07:05:12 GMT

Hi @Willsey28

Welcome to the community. I'm sorry to hear of your experience.

I recommend having a chat with our technical support team so that they can check the performance of the network in your area.

Chris

Re: Shocking signal

Willsey28 — Wed, 27 Sep 2023 13:49:24 GMT

Done this to many times and get nowhere with it

Re: Shocking signal

Christopher_G — Wed, 27 Sep 2023 14:49:50 GMT

Sorry to hear that, @Willsey28

What did they say when you spoke to them?

Chris

Re: Shocking signal

bristolian — Wed, 27 Sep 2023 17:34:15 GMT

By having a 5G phone, the device will prefer a 5G coverage layer that may be perceivably weaker than a stronger 4G one - this is exactly the same as when 3G first launched.

Are you having any service issues such as problems with calls, texts or mobile data?

Re: Shocking signal

Willsey28 — Wed, 27 Sep 2023 21:02:55 GMT

Its signal on both 5g and 4g being nothing calls drop all the time and i have done everything i was told last time the sim card it only 4 months old and the phone has been reset again

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Re: Shocking signal

James_B — Thu, 28 Sep 2023 07:11:19 GMT

Does this only happen in one particular location @Willsey28?

James

Re: Shocking signal

Willsey28 — Thu, 28 Sep 2023 11:23:59 GMT

Different places at the missus house and in some other areas and i have told ee this to many times to both ringing them up again all i get it we will knock 25 off your bill

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Re: Shocking signal

James_B — Thu, 28 Sep 2023 11:29:29 GMT

Have you turned on WiFi Calling to help boost your indoor coverage @Willsey28?

James

Re: Shocking signal

Willsey28 — Thu, 28 Sep 2023 11:32:59 GMT

Just switched it on to see if it does any better thanks for the advise

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Re: Shocking signal

James_B — Thu, 28 Sep 2023 11:33:53 GMT

No problem @Willsey28 🙂

James