topic Re: Why is EE signal rubbish in Caerphilly area in Mobile Network discussions

Why is EE signal rubbish in Caerphilly area

Linnielooloo — Mon, 25 Sep 2023 12:45:23 GMT

Is anyone else having issues with making calls in the Caerphilly area? I cannot believe that EE is the best network for 10 years in a row, if that is true what on earth are the rest like!? If I can ring out it takes about a minute to connect. After talking for a couple of minutes I will lose signal, nothing but silence, I then have to ring again and so the process goes on and on. I do not want to land a plane I just want to make a call!

Re: Why is EE signal rubbish in Caerphilly area

Chris_B — Mon, 25 Sep 2023 13:07:39 GMT

@Linnielooloo the best network is not based on one area, it’s based on the whole of the UK,. Have you checked to see if there’s a network issue in your area? You can useTHIS and then click the check status tab.

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Mon, 25 Sep 2023 13:35:07 GMT

Hiya Chris,

Totally appreciate what you are saying and yes I have checked coverage 5G ok ish 4G should be excellent indoors and out, unfortunately that is far from case. EE seem to spend a lot of money on Kevin Bacon, maybe spend it on customer service!?

Re: Why is EE signal rubbish in Caerphilly area

James_B — Mon, 25 Sep 2023 14:40:20 GMT

Did you try the 'check status' option @Linnielooloo?

James

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Mon, 25 Sep 2023 14:57:13 GMT

Hi James, thanks for replying, how do I check the status?

Re: Why is EE signal rubbish in Caerphilly area

James_B — Mon, 25 Sep 2023 15:00:58 GMT

Hi @Linnielooloo,

You can check the status at EE Coverage & Network Status Checker | Check your signal.

It includes an option to report a problem if no issues are currently found.

Hope this helps.

James

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Mon, 25 Sep 2023 15:28:13 GMT

Hiya James, please excuse my ignorance, I am not that tech minded. Yes I have done this 5G not great in or outdoors, however 4G should he excellent in and outdoors, alas that is not the case. Thanks for trying to help

Re: Why is EE signal rubbish in Caerphilly area

bristolian — Mon, 25 Sep 2023 16:13:17 GMT

The signal indicators on your phone screen are just that, an indication and rough guide.

Are you saying that the predicted 4G outdoor coverage is not matching with your experience, and if so - is this a recent problem?

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Mon, 25 Sep 2023 16:28:27 GMT

Yes that is correct, EE stare that the signal is good, however that is far from the truth. This has been going on for approx 6 months now, the service has deteriorated. I have spoken to EE but they have not been particularly helpful. Suggested we go down to the shop and have the settings updated, my husband and I both did this and surprise surprise no change. I have emails on a weekly basis from EE stating they have issues with the network and are working on this, then I have an email to state the wotk has been done switch your mobile off and restart. Needless to say it makes no difference

Re: Why is EE signal rubbish in Caerphilly area

Katie_B — Tue, 26 Sep 2023 07:00:23 GMT

Hello @Linnielooloo.

When you have spoke with EE was this our technical care team?

Have you reported that it is not just yourself experiencing this?

Speak soon,

Katie

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Tue, 26 Sep 2023 10:38:53 GMT

Hi Katie, yes I was transferred to the technical team who suggested having the settings updated which is why my husband and I went into the local EE store. The first time I tried to speak to someone surprise surprise my phone signal went so I rang back again I spoke to customer service who then put me through to technical support. When we went down to the store our settings were updated, we switched our phones off and restarted when we got back home. This suggestion made no difference whatsoever. The signal constantly drops every day. It is highly frustrating especially as my husband uses his mobile for work, if he can make a call then its only a matter of time when the signal disappears or he cannot be heard.

Re: Why is EE signal rubbish in Caerphilly area

Katie_B — Tue, 26 Sep 2023 10:41:05 GMT

Thanks for getting back to me @Linnielooloo.

I understanding this must be frustrating.

Does your signal improve if you visit another area?

Katie

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Tue, 26 Sep 2023 14:28:20 GMT

I haven't really noticed an improvement when I am out and about elsewhere

Re: Why is EE signal rubbish in Caerphilly area

Leanne_T — Tue, 26 Sep 2023 17:50:46 GMT

Hi @Linnielooloo

Do both phones show no improvement with the service when you are in other areas?

Leanne.

Re: Why is EE signal rubbish in Caerphilly area

Linnielooloo — Wed, 27 Sep 2023 15:25:40 GMT

Both phones show no improvement when we are in other areas. The Rhonda is an absolute joke, no mobile signal there. Caerphilly is now becoming an absolute joke. I cannot wait until I can terminate my contract. EE do not provide a mobile phone service. How on earth are they the best for 10 years running, where is the proof there?

Re: Why is EE signal rubbish in Caerphilly area

Leanne_T — Wed, 27 Sep 2023 15:39:20 GMT

Hi @Linnielooloo

I am sorry to hear this, if you would like the area looked into in more detail please get in touch with our customer care team who can check the area and provide further information.

Leanne.

Re: Why is EE signal rubbish in Caerphilly area

bristolian — Wed, 27 Sep 2023 17:10:51 GMT

@Linnielooloo wrote:

The Rhonda is an absolute joke, no mobile signal there.

If this were genuinely the case, significant volumes of complaints would result. I wonder if your phone may have a fault. Do you know any other EE users locally, who you could compare service with?

Re: Why is EE signal rubbish in Caerphilly area

marcam — Thu, 14 Dec 2023 09:58:23 GMT

I have the exact same problem in the Caerphilly area too. It's shocking how bad it is. Can't even load a song on spotify without using wifi to load the first song. Otherwise it just doesn't work.

I've noticed the same problems anywhere I go though. Caerphilly, Cardiff, Bristol, Pemrokeshire...

The EE network is by far the worst I have ever used. I've spoken to them over the phone and in store and both have advised it's normal. If you are in contract, do what I did and complain about the service not being up to standard and get them to cancel it down early with no charges. Put a complaint in with Ofcom too because it's a big scam! Advertising coverage they don't actually give.

Re: Why is EE signal rubbish in Caerphilly area

bristolian — Thu, 14 Dec 2023 10:12:59 GMT

@marcam wrote:

I have the exact same problem in the Caerphilly area too.....I've noticed the same problems anywhere I go though. Caerphilly, Cardiff, Bristol, Pemrokeshire...

Having problems across such a wide geographical area would suggest a potential fault with your phone.

Ofcom don't handle individual customer complaints. If EE's advertised coverage maps were incorrect to the severity you suggest, that would cause significant volumes of complaints & press attention - neither of which is apparent.

Re: Why is EE signal rubbish in Caerphilly area

Cled73 — Sat, 14 Feb 2026 19:17:07 GMT

It’s 2026 and it’s still shocking .