topic Re: No service at my home in Mobile Network discussions

No service at my home

RJ_G — Tue, 26 Sep 2023 17:23:17 GMT

New to EE as I’ve just joined today. So far really disappointed. I been going around the house all day trying to find a signal and hardly anywhere in my home I can get connected. Is there a problem in my area? Really thinking twice now about joining EE. Was originally with Vodafone.

Re: No service at my home

Katie_B — Wed, 27 Sep 2023 06:48:21 GMT

Good morning @RJ_G.

Welcome to the EE Community.

I am sorry to hear you have not been able to get a signal at home.

You can check for any known issues using the Network Status Checker.

Please search your area and then select 'Status' to check for any know issues.

If you could also check what service you should receive by selecting 'Coverage' this will show for both indoors and outdoors.

Speak soon,

Katie

Re: No service at my home

RJ_G — Wed, 27 Sep 2023 09:43:30 GMT

Thank you for your reply

I can confirm there is a service problem in my area with the link you provided. Not idea when I’ve only just joined. Hopefully it will be resolved soon.

Does EE provide any such devices to boost signal in your homes etc ?

Re: No service at my home

Katie_B — Wed, 27 Sep 2023 10:11:35 GMT

Hi @RJ_G.

Have you signed up for updates?

EE do not sell anything signal boosters for mobile phones.

Katie

Re: No service at my home

bristolian — Wed, 27 Sep 2023 12:05:23 GMT

Anytime you have a WiFi connection, you can use WiFi-calling to make & receive calls, and send & receive texts.

Re: No service at my home

RJ_G — Wed, 27 Sep 2023 13:23:21 GMT

Thank you for the reply

unfortunately where I live I only get about 1mbp from BT, very frustrating. That why I thought I would give EE ago so I can use a faster internet speed of 4G. However I’ve currently done a speed test and only getting 0.32mbp from EE! Not ideal when I work from home.
I have logged the service issue via the link provided

Re: No service at my home

RJ_G — Wed, 27 Sep 2023 13:24:42 GMT

Thank you for the reply

I have logged the service issue so I get text messages say they are working on the issue. Just done a speed test and I’m only getting 0.32mbp. Very frustrating

Re: No service at my home

Leanne_T — Wed, 27 Sep 2023 13:48:58 GMT

Thanks for logging the issue on the coverage checker @RJ_G

The network team will get this looked into and keep you updated 🙂

Leanne.

Re: No service at my home

RJ_G — Thu, 28 Sep 2023 15:36:09 GMT

still no service at my home location or the surrounding area. Hope this issue is resolved soon. I just keep getting messages saying they are working on it.