topic Re: Network fault in Mobile Network discussions

Network fault

Nick163 — Tue, 26 Sep 2023 15:43:06 GMT

Be any ee customer for a very long time and they were always very good but now we have had ee knowing about a fault on a mast for 18months and do nothing to fix it, I was getting 25-30mpbs 4g, now I can barely make a phone call sometimes. They show they have a fault, but isn't a priority for them.

Re: Network fault

bristolian — Tue, 26 Sep 2023 16:57:32 GMT

Long-standing faults can be frustrating, but that doesn't mean they're not priorities. There could be an external or third party issue needs resolving, that's outside EE's control.

Re: Network fault

Leanne_T — Tue, 26 Sep 2023 16:59:20 GMT

Hi @Nick163

Thanks for coming to the community.

I am sorry to hear the issue in your area is taking time to resolve, have you registered for updates on the EE Coverage & Network Status Checker?

Leanne.

Re: Network fault

Nick163 — Tue, 26 Sep 2023 17:04:44 GMT

Hi, yes i have, but I've had to stop them as I got the same notification everyday saying there is a problem, then saying its resolved at the end of each day. Then the same the next day. Ex5 3dw check for yourself.

Re: Network fault

Nick163 — Tue, 26 Sep 2023 17:09:35 GMT

just done a speed test

Re: Network fault

Leanne_T — Tue, 26 Sep 2023 17:56:51 GMT

Hi @Nick163

If you would like the area looked into in more detail please get in touch with our customer care team who can check the area and provide further information.

Leanne.