topic Re: Network Coverage in Mobile Network discussions

Network Coverage

PaulBishampton — Mon, 25 Sep 2023 10:13:33 GMT

I live in Worcestershire and over a year ago our Cellphone mast was burned down in a rural fire. It hasn't been replaced and mobile service is inadequate. Do we need to switch suppliers or will EE do something about it?

Re: Network Coverage

Chris_B — Mon, 25 Sep 2023 10:58:52 GMT

@PaulBishampton Have you called and spoke with customer services about this ?

Re: Network Coverage

PaulBishampton — Mon, 25 Sep 2023 11:16:48 GMT

I called 150 but there were no options to complain/ speak with customer services...

Re: Network Coverage

Leanne_T — Mon, 25 Sep 2023 12:37:53 GMT

Hi @PaulBishampton

Thanks for coming to the community.

If you can call us and select technical support, the team will take a detailed look at the area for you and let you know what options are available.

Thanks.

Leanne.

Re: Network Coverage

bristolian — Mon, 25 Sep 2023 17:26:19 GMT

It's certainly unusual for a site in this scenario to not be reinstated after such a period of time. Out of interest, was this a greenfield tower or a rooftop site?