topic Re: No 5G on my account? in Mobile Network discussions

No 5G on my account?

bordeline — Sun, 24 Sep 2023 18:07:54 GMT

Hi,

on my iPhone 13 I never get 5G. I went to Spain and I was getting 5g (my account has free roaming)

Shouldn't I get 5G in UK too? my bill doesn't say if I have got 4g or 5g.

only says SIM Plan 1GB - Our best speeds – no Max Mbps

Re: No 5G on my account?

James_B — Mon, 25 Sep 2023 08:15:58 GMT

Are you in a 5G area @bordeline?

Use the EE Coverage & Network Status Checker to check.

James

Re: No 5G on my account?

bordeline — Mon, 25 Sep 2023 09:26:01 GMT

yes, I'm in London, there is coverage

Re: No 5G on my account?

James_B — Mon, 25 Sep 2023 10:15:07 GMT

Thanks for confirming @bordeline

Please get in touch with Technical Support so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

Re: No 5G on my account?

bordeline — Mon, 25 Sep 2023 10:51:53 GMT

Thanks I'll check

but I find confusing the EE site, I don't see anywhere a mention of 5G. If I was a new customer SIM only or changing my plan, I don't see anywhere advertised 5G, only says either best speeds , excellent or good speeds...

other mobile providers have 5G advertised on their site. My friend on Smarty pays less than me, gets more data and gets 5g.

Re: No 5G on my account?

XRaySpeX — Mon, 25 Sep 2023 18:30:12 GMT

All EE contract plans are now 5G; PAYG only 4G.