topic Re: No service in Mobile Network discussions

No service

Danny82 — Wed, 20 Sep 2023 15:17:48 GMT

Been living in my new address for 3 months now. Only time I can use my phone is when I'm at home using my WiFi. I've reported having service issues on 4 occasions now, only to receive the same reply that apparently I should have full service. Spoken to customer services their solution was try a new SIM. Tried this no change called them back only to be told nothing more they can do it's all up to the engineers who in turn say I should have a full service. Just feel like I'm running around in circles. If I drive 5 minutes in any direction I get a full 5g signal so it's definitely a issue in my new area. Just feel like I'm getting the brush off from EE which is frustrating as I've been with EE now for 6yrs this makes me feel like changing networks

Re: No service

bristolian — Wed, 20 Sep 2023 18:38:51 GMT

Do other EE users have the same problem in your home? Was this problem evident when you first viewed your new home?

Does the outdoor coverage reflect the website tool's predictions? Indoor coverage is never guaranteed and is the reason WiFi-calling is promoted

Re: No service

Danny82 — Wed, 20 Sep 2023 19:03:59 GMT

My wife is on three and she has the same issue. The network coverage grantees 4g outside but I don't get anything

Re: No service

Christopher_G — Thu, 21 Sep 2023 07:01:51 GMT

Have you checked the status of your postcode on our coverage checker, @Danny82?

Chris

Re: No service

Danny82 — Thu, 21 Sep 2023 07:35:49 GMT

Yes it's showing as 4g minimum outside and 3g minimum inside but I get zero network outside or inside

Re: No service

Danny82 — Thu, 21 Sep 2023 07:37:05 GMT

It's not only that though I also can't make calls unless connected to my wifi inside my house

Re: No service

Christopher_G — Thu, 21 Sep 2023 08:03:27 GMT

What does it say when you hit 'check status' instead of 'check coverage', @Danny82?

Chris

Re: No service

Danny82 — Thu, 21 Sep 2023 15:01:11 GMT

this is my network checker

Re: No service

Katie_B — Thu, 21 Sep 2023 16:31:55 GMT

Thanks for providing this @Danny82.

This could be the reason why it has got worse if there is problems in your area.

Have you signed up for updates?

Katie

Re: No service

Danny82 — Thu, 21 Sep 2023 16:48:49 GMT

It hasn't got worse it's been the same since I first reported it 3 months ago and I continue to be told off the engineers there isn't an issue in my area

Re: No service

Katie_B — Thu, 21 Sep 2023 16:54:58 GMT

Hi @Danny82.

In the red box on your first screen shot that mentions problems within your area, if you select 'See what you can do' what shows?

Katie

Re: No service

bristolian — Thu, 21 Sep 2023 16:59:07 GMT

@Danny82 wrote:

The network coverage grantees 4g outside but I don't get anything

The coverage tool, in common with all UK networks, is not a guarantee of service but a prediction - and your experience seems to bear out the result you've posted.

This seems to just be a case of poor coverage in this specific location.

Re: No service

Danny82 — Thu, 21 Sep 2023 17:06:44 GMT

ive received the same message over and over. Say it's going to be fixed in a few hours but it's never fixed