https://community.ee.co.uk/t5/Mobile-Network-discussions/Network-problems/m-p/1296753#M29700 <P>When I check whether there are any network issues in my area it says there are problems with an estimated time to fix of 16 hours or maybe a little longer.&nbsp; This is the same message that I have been getting for more than a month now so really losing faith.&nbsp; My network speed is rubbish, 8Mb download a minute ago.&nbsp; I am on the 5G mobile router and a Pixel 6 which are both having the same issue.&nbsp; The phone gets better speeds away from home so it is a local issue.&nbsp; I was told a week ago I would get a full refund of last month's costs which has not happened.&nbsp; Other than continuing to pay for a rubbish service has anyone any suggestions for what to do?</P> Mon, 18 Sep 2023 11:00:53 GMT 3weedogs 2023-09-18T11:00:53Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Network-problems/m-p/1296753#M29700 <P>When I check whether there are any network issues in my area it says there are problems with an estimated time to fix of 16 hours or maybe a little longer.&nbsp; This is the same message that I have been getting for more than a month now so really losing faith.&nbsp; My network speed is rubbish, 8Mb download a minute ago.&nbsp; I am on the 5G mobile router and a Pixel 6 which are both having the same issue.&nbsp; The phone gets better speeds away from home so it is a local issue.&nbsp; I was told a week ago I would get a full refund of last month's costs which has not happened.&nbsp; Other than continuing to pay for a rubbish service has anyone any suggestions for what to do?</P> Mon, 18 Sep 2023 11:00:53 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Network-problems/m-p/1296753#M29700 3weedogs 2023-09-18T11:00:53Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Network-problems/m-p/1296848#M29704 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3230019">@3weedogs</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that you're having some problems with the network in your area. If you speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">technical support team</A>, they'll be able to give you some more information on what's happening.</P> <P>Chris</P> Mon, 18 Sep 2023 13:27:30 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Network-problems/m-p/1296848#M29704 Christopher_G 2023-09-18T13:27:30Z