topic Re: Re: EE - Complaints Process in Mobile Network discussions

Re: EE - Complaints Process

OldDoorman — Sat, 16 Sep 2023 13:48:28 GMT

I have had no service in my area of Somerset for 7 days and unable to make calls & or access my data.!.
only came back Wednesday & 3G only.!. I live in Burnham on Sea.!.
I should receive notification of any problems from EE & did not.!.

I want a refund from my next payment because unable to use my phone.!. My contact is up for renewal in October 23.!.

Re: Re: EE - Complaints Process

bristolian — Sat, 16 Sep 2023 14:40:50 GMT

When you say "I should receive notification" - have you signed up for the "My Places" feature on the Network Status checker?

Re: Re: EE - Complaints Process

JackyDee — Thu, 09 Nov 2023 13:23:51 GMT

There's been a problem with 4G in Burnham-on-Sea for the last month or so. The signal level in Broadhurst Gardens is -114 db even when stood outside.

Re: Re: EE - Complaints Process

James_B — Thu, 09 Nov 2023 13:25:26 GMT

Hi @JackyDee,

Does the Network Status Checker show any known problems in the area?

James

Re: Re: EE - Complaints Process

bristolian — Thu, 09 Nov 2023 13:26:00 GMT

That signal level by itself should not prevent calls being made or received, and WiFi-calling covers you indoors.

I'd recommend using the status checker/report tool in the first instance