topic Re: can’t receive text or calls EE sim in Mobile Network discussions

can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 07:54:00 GMT

hi there is something wrong with my sim,

i have tried everything and still can’t receive calls of text

Re: can’t receive text or calls EE sim

Katie_B — Thu, 14 Sep 2023 09:00:34 GMT

Hello @Hoskins1.

Welcome to the community.

Are you currently abroad?

Is this a new SIM?

Please provide more details so we can help further.

Speak soon,

Katie

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 09:08:22 GMT

hello, yes sim and i think it got deactivated or its about to,

i cant recieve texts or calls, or text out

Re: can’t receive text or calls EE sim

Katie_B — Thu, 14 Sep 2023 09:10:45 GMT

Thanks for getting back to me @Hoskins1.

Is your SIM pay as you go?

Katie

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 09:35:14 GMT

yes 😮

Can you check it for me please i have no other access to mobile and i litterly cant do nothing,

***********

Mod edit: [please don't post personal information on the community].

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 09:23:31 GMT

u here? Katie?

Re: can’t receive text or calls EE sim

Katie_B — Thu, 14 Sep 2023 09:40:51 GMT

Hi @Hoskins1.

When was the last time you used your phone for any chargeable action? this could be a chargeable call or text, topping up, buying a pack or add-on.

Katie

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 09:43:44 GMT

about 3-4month ago when i purchased a pack,

i dont use calls or texts, i just used the data for messanger/whatsapp

Re: can’t receive text or calls EE sim

Katie_B — Thu, 14 Sep 2023 09:54:45 GMT

Thanks for confirming @Hoskins1.

Hibernation happens after 179 days of no chargeable activity.

When did you find that you were unable to call or text?

Katie

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 10:07:06 GMT

i normaly just use wifi

i just found out a few days ago, when i tried to get a verification code for something send sms and it didnt work

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 10:08:12 GMT

i have everything registered to this number,

and now i cant access nothing because of this,

Re: can’t receive text or calls EE sim

Katie_B — Thu, 14 Sep 2023 10:09:04 GMT

I would recommend getting in touch with our customer care team who can look into this further @Hoskins1.

The team can be contacted on 07953 966 150 from any provider.

Katie

Re: can’t receive text or calls EE sim

Hoskins1 — Thu, 14 Sep 2023 10:10:26 GMT

right,

thank you for your help katie_b