topic Re: WiFi calling not working well in Mobile Network discussions

WiFi calling not working well

Fatbob78 — Sun, 10 Sep 2023 06:31:34 GMT

Hello, we’ve just moved house, and, the new house has very poor mobile signal. We’ve both got IPhones, one 13 and one 14 Pro and they’ve both got WiFi calling enabled., both show “EE WiFicall” when swiping down from the top right, but when making or receiving a call, the quality’s very poor, like WiFi calling isn’t working.

We have reasonable broadband from BT, 70Mbps down and 12Mbps up, with Deco x90 WiFi and a bunch of deco M5 satellites, with speed tests reporting good throughput and latency in various locations around the house.

Turning airplane mode on / off sometimes helps. It’s like the phone thinks the mobile signal is good enough, but it’s really not (one bar). Is there a way to improve this experience or better, could EE upgrade the mast 😉

Re: WiFi calling not working well

Fatbob78 — Sun, 10 Sep 2023 06:41:06 GMT

The coverage checker reports that we’d get good outdoor coverage and mixed indoor coverage, which isn’t true, it doesn’t matter where I stand…

if I look on the coverage mail, all the nearby villages have poor signal and the farmers fields have strong signal…

Re: WiFi calling not working well

Leanne_T — Sun, 10 Sep 2023 08:33:20 GMT

Hi @Fatbob78

Thanks for coming here 🙂

Have you checked the status of your postcode on our coverage checker? If you select 'check status' this will let you know if we're aware of any problems in your area.

If nothing is showing you can report the problems you are having to get this looked into.

Leanne 🙂

Re: WiFi calling not working well

Northerner — Sun, 10 Sep 2023 09:31:20 GMT

Hi @Fatbob78

Iphone wifi calling is poor becase any whiff of a mobile signal and it tries to transfer over which in my experience fails. You are better off connecting directly to the router as well rather than via a network .

As @Leanne_T says have you checked for mast issues locally.

Thanks

Re: WiFi calling not working well

chistery — Sun, 10 Sep 2023 09:41:14 GMT

Try staying in airplane mode and turning wifi back on. Make a call, what's the quality like?

Re: WiFi calling not working well

Fatbob78 — Sun, 10 Sep 2023 10:00:58 GMT

Thanks all, issue reported online as no known mast issues in the area

will try the airplane mode on / Wi-Fi on test to confirm it works ok on broadband

Re: WiFi calling not working well

Fatbob78 — Sun, 10 Sep 2023 10:01:51 GMT

Connecting directly to the router or via the mesh network makes no difference to the quality

Re: WiFi calling not working well

Leanne_T — Sun, 10 Sep 2023 10:54:30 GMT

Hi @Fatbob78

I would suggest getting in touch with our technical support team on 150 and they will get this looked into further for you.

Leanne 🙂

Re: WiFi calling not working well

Fatbob78 — Sun, 10 Sep 2023 12:35:52 GMT

I will do, as I can confirm, if I turn off cellular (eg airplane mode / Wi-Fi on) that Wi-Fi calling works fine

Re: WiFi calling not working well

Leanne_T — Sun, 10 Sep 2023 13:16:14 GMT

Let us know how you get on after getting in touch @Fatbob78

Leanne.

Re: WiFi calling not working well

bristolian — Sun, 10 Sep 2023 13:56:28 GMT

Some Android phones have the option of setting "mobile preferred" or "WiFi-preferred" when both carriers are available and deemed usable. Apple phones don't have this option and so enabling flight-mode, then WiFi-manually - is a workaround to achieve the same result.

The coverage checker has a certain level of granularity to provide a broadly accurate prediction, but there are T&Cs that provide for it not being guaranteed. It also provides two functions - "check coverage" is what you've used, but "check status" allows for monitoring & reporting of local outages.

Re: WiFi calling not working well

Fatbob78 — Tue, 12 Sep 2023 21:48:19 GMT

Thanks all, I’ve tested the airplane mode fix, this works, but otherwise WiFi calling doesn’t work and signal level is poor. I did report a problem via the status checker, and something was changed, but no solution here, but 10 out of 10 for bias for action.

Re: WiFi calling not working well

Leanne_T — Wed, 13 Sep 2023 06:41:17 GMT

Hi @Fatbob78

Have you been in touch with our technical support team by calling 150?

They can run through some troubleshooting to get this looked into for you.

Leanne 🙂