topic Re: Network not working - how do I fix? in Mobile Network discussions

Network not working - how do I fix?

mcaq — Fri, 08 Sep 2023 10:23:53 GMT

For the past 24 hours at least anyone who tries to ring me gets the message ' I'm sorry this number is temporarily unavailable.......' . Yet I can dial out, send texts and have data. What is going on?

Re: Network not working - how do I fix?

Alex_M — Fri, 08 Sep 2023 11:45:47 GMT

Hi @mcaq

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

Thanks,
Alex

Re: Network not working - how do I fix?

mcaq — Fri, 08 Sep 2023 13:00:28 GMT

Everything works normally except for incoming calls via the SIM. Hence the network is working.

Re: Network not working - how do I fix?

James_B — Fri, 08 Sep 2023 13:23:39 GMT

Hi @mcaq,

What type of phone is it?

Could you have inadvertently turned on a do not disturb mode?

James

Re: Network not working - how do I fix?

mcaq — Fri, 08 Sep 2023 13:42:04 GMT

Thanks but no, checked all that and moved between SIM1 and SIM2 so narrowed down to an incoming call issue. Tried to get help via 150, automated system says it will do a diagnostics and send me a text but that was over an hour ago and nothing ( I am receiving text massages)

Re: Network not working - how do I fix?

James_B — Fri, 08 Sep 2023 14:11:07 GMT

Hi @mcaq,

Have you received any updates yet?

If not, I'd recommend calling Technical Support so a member of the team can take a look at it for you.

James

Re: Network not working - how do I fix?

mcaq — Fri, 08 Sep 2023 15:45:16 GMT

Sorted - needed a network up date from Technical support. 3 tries to get through then an hour on hold/in call. Bit frustrating as no real explanation for the problem given.

Re: Network not working - how do I fix?

James_B — Fri, 08 Sep 2023 15:50:45 GMT

I'm happy to hear it's sorted @mcaq 🙂

Sorry to hear it took a while to get through.

Have a great weekend.

James