https://community.ee.co.uk/t5/Mobile-Network-discussions/Total-lack-of-signal-or-response-from-EE-quot-investigation/m-p/1291874#M29437 <P>Why, after weeks on end of texts saying there is a problem with my home area, and a nil response to my e- mail complaint, which I was told would instigate an investigation, am I still.paying for a service I am not receiving? Latest text says they hope to resolve the problem in NINE days! Who is taking the Mickley out of whom? I am sick paying for service I don't receive! I have to wait until I go to work 14&nbsp; miles away to use my phone!&nbsp; No response from EE, who think they are too big to be bothered with little old me. Well they are not providing the service I am paying for, so I think my next step.is to contact OFCOM and see what they have to say. EE is clearly taking my money for a service they are unable to provide, and have no intention of providing!&nbsp;</P> Wed, 06 Sep 2023 19:54:30 GMT Perplexed2 2023-09-06T19:54:30Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Total-lack-of-signal-or-response-from-EE-quot-investigation/m-p/1291874#M29437 <P>Why, after weeks on end of texts saying there is a problem with my home area, and a nil response to my e- mail complaint, which I was told would instigate an investigation, am I still.paying for a service I am not receiving? Latest text says they hope to resolve the problem in NINE days! Who is taking the Mickley out of whom? I am sick paying for service I don't receive! I have to wait until I go to work 14&nbsp; miles away to use my phone!&nbsp; No response from EE, who think they are too big to be bothered with little old me. Well they are not providing the service I am paying for, so I think my next step.is to contact OFCOM and see what they have to say. EE is clearly taking my money for a service they are unable to provide, and have no intention of providing!&nbsp;</P> Wed, 06 Sep 2023 19:54:30 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Total-lack-of-signal-or-response-from-EE-quot-investigation/m-p/1291874#M29437 Perplexed2 2023-09-06T19:54:30Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Total-lack-of-signal-or-response-from-EE-quot-investigation/m-p/1291882#M29438 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1116484">@Perplexed2</a>&nbsp;: OFCOM do not entertain individual complaints. When you<SPAN>&nbsp;make a formal complaint to EE &amp; you don't get&nbsp;satisfaction after 8 weeks you can take it to EE's ADR provider. See&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-april-2018.pdf" target="_blank" rel="noopener noreferrer" data-di-id="di-id-d8c65263-a7bea7b1">Complaints code of practice</A></P> Wed, 06 Sep 2023 20:06:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Total-lack-of-signal-or-response-from-EE-quot-investigation/m-p/1291882#M29438 XRaySpeX 2023-09-06T20:06:50Z