topic Re: Signal in Mobile Network discussions

Signal

Zx10jord — Tue, 05 Sep 2023 10:07:37 GMT

Hi everyone signal on EE around my area is so bad, I made the mistake of changing from O2 to EE and now I can't make calls at work or at home around my general area my local EE shop never checked coverage before I signed up and I went back in after 14 days and they basically told me tough luck.is there anything I can do as I'm paying for something I can't even use I just want to go back to O2 and be able to make a phone call

Re: Signal

Northerner — Tue, 05 Sep 2023 11:16:30 GMT

Hi @Zx10jord

Can you not access ee wifi calling service?

Did you buy online or in store.

Thanks

Re: Signal

Schockwave — Tue, 05 Sep 2023 11:30:49 GMT

@Zx10jord , have you checked here, where you can register and report the problem:

https://coverage.ee.co.uk/coverage/ee/keep-me-posted

Re: Signal

bristolian — Tue, 05 Sep 2023 16:33:59 GMT

Does your phone show VoLTE/4G-calling indicators when you have problems?

It would be unusual to have a no-coverage situation across as wide an area as you imply.

Re: Signal

Zx10jord — Wed, 06 Sep 2023 13:31:41 GMT

Yes iv set up WiFi calling but that's only good when I have WiFi I don't have WiFi at work only in my house which defeats the point of having a mobile phone I may aswel have a land line at this point 😂

Re: Signal

James_B — Wed, 06 Sep 2023 13:47:42 GMT

Hi @Zx10jord,

What did the coverage checker report for your area?

James

Re: Signal

Zx10jord — Wed, 06 Sep 2023 14:00:43 GMT

So the store I got the phone from didn't check for me, but I went in to a different store and he said there's low signal around my area

Re: Signal

James_B — Wed, 06 Sep 2023 14:05:05 GMT

Hi @Zx10jord,

If you enter you postcode at EE Coverage & Network Status Checker | Check your signal, what does it report?

James

Re: Signal

Zx10jord — Thu, 07 Sep 2023 07:42:45 GMT

It's showing 2 bars saying I can get cover outside but not inside but that's not the case I can't make phone calls outside and my phone doesn't ring if someone tries to call my phone it just sends me a missed call message

Re: Signal

Zx10jord — Thu, 07 Sep 2023 07:44:06 GMT

No it just shows 4g sometimes then and exclamation mark from time to time on the signal bars, I work just down the road from my home maybe half a mile

Re: Signal

Leanne_T — Thu, 07 Sep 2023 08:58:53 GMT

Hi @Zx10jord

Thanks for coming back to us.

I would suggest getting in touch with our technical support team on 150, and they can get the area looked into in more detail and help you further.

Leanne 🙂