topic EE mobile network issues in Buckinghamshire today in Mobile Network discussions

EE mobile network issues in Buckinghamshire today

Pips-Lee — Wed, 06 Sep 2023 13:42:56 GMT

hi,

is anyone else also having issues today? Or is it my phone???? My phone has disconnected calls many times yesterday and it is still going on now. The WiFi calling doesn't help, same issue (I get disconnected after about 1 minute). I can't contact customer services, because my call gets disconnected before I get to speak to someone.....and when I use my landline to call customer services, I stay in a queue for ages (and that phone call is not free!) Is it just waiting for them to fix the problem? Has anyone got any suggestions, I need my phone to work from home.....

Very frustrating!

Re: EE mobile network issues in Buckinghamshire today

James_B — Wed, 06 Sep 2023 16:21:29 GMT

Hi @Pips-Lee,

Welcome to the EE Community. 🙂

It's unusual to experience the same issue over both mobile and WiFi calls.

Could you try restarting your phone and let me know if the issue persists?

Thanks

James

Re: EE mobile network issues in Buckinghamshire today

Pips-Lee — Fri, 08 Sep 2023 11:40:39 GMT

Hi James,

I have restarted my phone as you suggested. I have no trouble receiving calls now. I have also made a call and was not cut-off , so hopefully that has resolved the problem. Fingers crossed!

Regards,

Pips-Lee

Re: EE mobile network issues in Buckinghamshire today

James_B — Fri, 08 Sep 2023 12:21:14 GMT

That's great @Pips-Lee 🙂

Thanks for letting us know.

James