topic Re: Can’t make calls in Mobile Network discussions

Can’t make calls

emilou73 — Fri, 16 Dec 2022 08:07:24 GMT

Hello! I can’t make outgoing calls for some reason. And incoming calls are getting dropped. Tried switching to WiFib calls but that’s not fixed the problem. How do I contact EE to resolve this? (Think they are doing work on local network). Thanks

Re: Can’t make calls

bristolian — Fri, 16 Dec 2022 08:14:13 GMT

Does your phone show coverage indicators?

If no - check for local issues using "check status" on online coverage tool

If yes - what happens when you try making a call?

Re: Can’t make calls

emilou73 — Fri, 16 Dec 2022 09:15:13 GMT

I can see couple of EE bars, and have set up Wi-Fi calls. But when I call out, the phone I’m calling doesn’t ring. It’s like I’m not connecting. What’s going on?! I know EE have been working on network (in Poole, Dorset). Think I need to check it out with EE, but how? Thanks for any advice you can offer.

Re: Can’t make calls

Leanne_T — Fri, 16 Dec 2022 09:50:45 GMT

Hi @emilou73

Thanks for coming here.

Does this happen on all calls?

If you call 150 does the call connect?

Leanne 🙂

Re: Can’t make calls

emilou73 — Fri, 16 Dec 2022 10:21:56 GMT

Yes, calling 150, call fails. Also for incoming calls, my phone rings but when I answer, the call cuts out. Can you help?

Re: Can’t make calls

emilou73 — Fri, 16 Dec 2022 10:24:05 GMT

Btw checked online coverage tool, and it says no problems.

Re: Can’t make calls

Leanne_T — Fri, 16 Dec 2022 10:34:12 GMT

Thanks for checking @emilou73

Are you able to try the SIM Card in another phone to see if the same happens?

Leanne 🙂

Re: Can’t make calls

emilou73 — Fri, 16 Dec 2022 14:06:37 GMT

I can make calls using my i watch. Why is my phone not working? Who can I contact to get this fixed? Thanks x

Re: Can’t make calls

Leanne_T — Fri, 16 Dec 2022 14:36:13 GMT

Hi @emilou73

Have you tried the SIM in another phone?

This will help us to see if the phone or SIM is causing this problem for you.

Leanne.

Re: Can’t make calls

Donnap2 — Mon, 04 Sep 2023 18:16:55 GMT

Yes

Re: Can’t make calls

Katie_B — Tue, 05 Sep 2023 06:44:24 GMT

Good morning @Donnap2.

Are you experiencing issues with making calls?

If yes, is this within multiple areas?

Katie