topic Re: Incoming calls in Mobile Network discussions

Incoming calls

Wb2021 — Mon, 04 Sep 2023 18:06:11 GMT

I am unable to receive calls from all networks including EE - what is going on? Tried to call customer service tech support which had a voicemail left only stating calls from Vodafone networks unable to come through then cuts off. I have been awaiting an important call all day and now understand why I was not receiving anything. I do not think it is acceptable to have this as a resolution/ reassurance to customers extremely disappointed and frustrated. Can someone please tell me what is going on

Re: Incoming calls

nicola4029 — Mon, 04 Sep 2023 13:36:23 GMT

Hi, I’m all of a sudden unable to make or receive calls- not sure what to do?

thanks

Nic

Re: Incoming calls

Zannia — Mon, 04 Sep 2023 13:49:50 GMT

I can’t make calls or receive them what is going on!!!!

Re: Incoming calls

fpladdict — Mon, 04 Sep 2023 13:49:58 GMT

I can't make/receive calls to my parents, who are on Vodafone. But I can call my m8 whos on a different network (Cant remember which). Dialling 150 also works.

Either way I dont think you are alone, more fantastic **** ups from EE, not giving us the service we are paying for.

Re: Incoming calls

PJN11 — Mon, 04 Sep 2023 13:53:44 GMT

Same issue!!!!

Re: Incoming calls

Savvas2 — Mon, 04 Sep 2023 14:47:03 GMT

I can't make or receive a call

Re: Incoming calls

James_B — Mon, 04 Sep 2023 15:04:26 GMT

Good Afternoon,

We're aware that some of our mobile customers are having call issues with Vodafone numbers. We're working quickly to resolve this and we're very sorry for any inconvenience caused. Calls to other networks, mobile data and text messages are not affected.

James

Re: Incoming calls

Sam1487 — Mon, 04 Sep 2023 15:25:05 GMT

Same issue. Some calls will go out, some wont. Very fustrating.

Re: Incoming calls

SparkyHughes — Mon, 04 Sep 2023 15:32:05 GMT

I am also affected by this.
worth putting the specific Vodafone issue on the service page rather than a very generic one

Re: Incoming calls

sonnyharrison — Mon, 04 Sep 2023 15:48:17 GMT

I am unable to call anyone… it just disappears, even if they are not on a vodaphone number. Can anyone help

Re: Incoming calls

Thoing2312 — Mon, 04 Sep 2023 15:51:11 GMT

Hello there

im new on EE. I ported my old sim and it just started working today but incoming calls ain’t coming in and not all outgoing are going through as well

Re: Incoming calls

Rogiebhoy95 — Mon, 04 Sep 2023 15:54:29 GMT

@James_B wrote:
Hi @NRafiq123,
Welcome to the EE Community. 🙂
What happens when you try to make a call?
James

Hi iv got the same problem.. ive got unlimited minutes but cant make any calls from today. Can send texts and recieve calls though

Re: Incoming calls

CraigG70 — Mon, 04 Sep 2023 16:07:25 GMT

It's not just mobile, it's also home fiber that is having issues.

I have just been cut-off 5 times in the last 10 mins, and now only just got back on.

Mobile internet is sketchy at best, also going offline, then online.

Garbage company.

Re: Incoming calls

LeanneM82 — Mon, 04 Sep 2023 16:13:21 GMT

I’m unable to make or receive calls, I’ve went through all the necessary steps to rectify the problem, still not working.

Aeroplane mode is off, do not disturb is off, I’ve not blocked any numbers, I’ve reset network settings, also done a hard reboot of my iPhone.

I am however able to make and receive calls to my partner, who is also on EE.

Re: Incoming calls

bristolian — Mon, 04 Sep 2023 16:21:11 GMT

In your first sentence you state you are "unable to make or receive calls", yet later on "I am however able to make and receive calls". This seems contradictory.

Can you explain the issues you are having? Use as much detail as necessary - it may also be useful to explain what the "necessary steps" are that you've taken, this would save others making the same suggestions again.

Re: Incoming calls

bristolian — Mon, 04 Sep 2023 16:51:51 GMT

What happens when you try making a call?

Re: Incoming calls

LeanneM82 — Mon, 04 Sep 2023 17:27:16 GMT

Sorry, I’m able to make and receive calls from one number in my contacts, who is also on the EE network.

Outwith with this I’m not receiving, nor being able to make calls to anyone else in my contacts, as it cuts off as soon as press dial and likewise when someone is calling me.

I’ve made sure that aeroplane mode is off, I’ve made sure that do not disturb is turned off, I’ve made sure that there is no numbers blocked, I’ve also reset network settings, I’ve also done a hard reboot of my phone and the problem isn’t fixed.

Re: Incoming calls

BULLA1986 — Mon, 04 Sep 2023 17:28:07 GMT

My iPhone has completely randomly stopped being able to make and receive phone calls. I can via wattsapp but just on the network it try’s to but stops instantly. Have reset settings and turned all off but nothing has worked has anyone got any advice? Thanks

Re: Incoming calls

MEM0308 — Mon, 04 Sep 2023 17:39:07 GMT

This has also happened to my iPhone today. I can phone some people but not others and can’t seem to receive calls from anyone, doesn’t even register that I have a missed call.

Following thread.

Re: Incoming calls

James_B — Mon, 04 Sep 2023 17:58:50 GMT

Hi @Thoing2312,

Welcome to the EE Community. 🙂

Is your old SIM card still active?

James