topic Re: Direct Access connection issue in Mobile Network discussions

Direct Access connection issue

maxc123 — Mon, 04 Sep 2023 09:40:05 GMT

Hello.

Since April/May 2023 I have been having an issue where I can not connect to my works network using Direct Access on my work laptop using my EE iPhone as a hotspot connection.

I can connect to Direct Access fine using other network providers.

Can you give me the resolution to get me back up and running? It appears many other people have this Direct Access issue with EE.

Re: Direct Access connection issue

Christopher_G — Mon, 04 Sep 2023 11:59:20 GMT

Hi @maxc123

Welcome to the community.

I recommend speaking to our technical support team so they can try to help you with this.

Chris

Re: Direct Access connection issue

maxc123 — Mon, 04 Sep 2023 13:59:12 GMT

Hi Chris

I have tried calling but got no answer.

Can you please provide a resolution via this thread.

Thanks
Max

Re: Direct Access connection issue

Christopher_G — Mon, 04 Sep 2023 14:10:18 GMT

Do you mean you weren't able to speak to someone in our technical support team, @maxc123?

They would need to run through some tests with you.

Chris

Re: Direct Access connection issue

fadeel — Wed, 06 Sep 2023 22:59:48 GMT

I have spend more then an hour with support team and there is no resolution to the issue . I have tried creating new APN without IPV 6 still Direct Access is not connecting. EE has made some network changes which is causing Direct Access issue.I have tried on several mobile devices , Samsung S21 , Oneplus 8T , Samsung A70 , Oneplus 7T .