topic Re: Phone signal inside the home in Mobile Network discussions

Phone signal inside the home

heather7417 — Wed, 30 Aug 2023 11:07:13 GMT

my phone keeps breaking up or losing connection when I’m on the phone inside n outside (in the garden) of my home. I have WiFi calling on. Phone signal is good with no issues. My internet connnection is strong. What can I try? Please

Re: Phone signal inside the home

Christopher_G — Wed, 30 Aug 2023 13:35:54 GMT

Hi @heather7417

Welcome to the community.

If there were a network problem in your area, WiFi calling should improve the service. Is this something that's just started happening recently?

Chris

Re: Phone signal inside the home

heather7417 — Wed, 30 Aug 2023 14:01:38 GMT

Hi It has been working fine up until the last 2 days.
I had the issue months ago n had to turn WiFi calling on which I did b it’s been fine since until now.

Sent from Yahoo Mail for iPhone

Re: Phone signal inside the home

Christopher_G — Wed, 30 Aug 2023 14:04:31 GMT

OK. thank you, @heather7417

Could you pop your postcode into our coverage checker and hit 'check status' please? It will let you know if we're aware of any problems in your area.

Chris

Re: Phone signal inside the home

brianotoole — Wed, 30 Aug 2023 15:28:32 GMT

Same here today - strange as I 100% depend on WiFi calling in the house - has been fine all week

I can hear calls totally clearly - but they say my signal / clarity is terrible.

Have tried restarting phone - calls are clear for first few minutes then quality goes.

Re: Phone signal inside the home

heather7417 — Wed, 30 Aug 2023 15:41:36 GMT

I did check that earlier but I can do it again.
Thanks

Sent from Yahoo Mail for iPhone

Re: Phone signal inside the home

heather7417 — Wed, 30 Aug 2023 15:43:36 GMT

Yes exactly the same here.
Coverage says it’s fine so don’t get what’s changed

Sent from Yahoo Mail for iPhone

Re: Phone signal inside the home

Leanne_T — Wed, 30 Aug 2023 15:52:16 GMT

Hi @brianotoole @heather7417

What device are you using?

Does any other device have the same problem when connected to WiFi?

Leanne.

Re: Phone signal inside the home

brianotoole — Wed, 30 Aug 2023 15:58:20 GMT

Mine is a huawei 30pro which has been perfect for years

Ironically people can hear me perfectly well if I go outside and use the very weak ee signal we have in this area

Its just today - and only on calls over wifi - which is essential in the house

Re: Phone signal inside the home

Leanne_T — Wed, 30 Aug 2023 16:00:09 GMT

Thanks @brianotoole

Can you try disconnecting from the WiFi, rebooting the router and reconnecting to see if this works better for you?

Leanne 🙂

Re: Phone signal inside the home

heather7417 — Wed, 30 Aug 2023 17:36:36 GMT

I’m on an iPhone 12 mini. My husband has the same device but is on another network but he has no issues

Sent from Yahoo Mail for iPhone

Re: Phone signal inside the home

Leanne_T — Wed, 30 Aug 2023 17:45:04 GMT

Thanks @heather7417

Can you also try disconnecting from the WiFi, rebooting the router and reconnecting to see if this works better for you?

Leanne.

Re: Phone signal inside the home

brianotoole — Wed, 30 Aug 2023 18:08:18 GMT

Disconnecting & rebooting the router seems to have worked for me - Just had a clear call using calls over wifi

Thanks - hope it helps the others with a similar issue

Re: Phone signal inside the home

Christopher_G — Thu, 31 Aug 2023 07:54:49 GMT

Thanks for letting us know, @brianotoole

Chris

Re: Phone signal inside the home

heather7417 — Thu, 31 Aug 2023 08:31:38 GMT

I have tried turning my internet off but still having the same issue today.

Sent from Yahoo Mail for iPhone

Re: Phone signal inside the home

Christopher_G — Thu, 31 Aug 2023 08:39:16 GMT

Thanks @heather7417

I recommend speaking to our technical support team so they can help you with this.

Chris

Re: Phone signal inside the home

heather7417 — Fri, 01 Sep 2023 06:39:37 GMT

Thank u. I think I shall have to.