topic Re: Confused? in Mobile Network discussions

Confused?

Mon12 — Mon, 28 Aug 2023 19:33:28 GMT

The link to the complaint page is broken, there's no live chat, I can't check coverage because that's not working, and there's no email reply to customer services....plus several texts in the past few days telling me what I already know which is mobile service is poor....poor being an understatement...come on EE...!! Help anyone?

Re: Confused?

Chris_B — Mon, 28 Aug 2023 20:03:16 GMT

@Mon12 The coverage checker is working for me. Here’s the link

https://coverage.ee.co.uk/coverage/ee

You can use THIS for your complaint

It’s a bank holiday so don’t expect customers services to work normal hours. And there is no email address you can use for customers services. Emails are too slow to deal with customer issues.

Re: Confused?

XRaySpeX — Mon, 28 Aug 2023 20:09:07 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

These links aren't broken.

Re: Confused?

bristolian — Mon, 28 Aug 2023 21:11:25 GMT

Those texts you refer to are very likely from the "my places" feature on the coverage webtool. You can register upto 5 postcodes for proactive updates of known & unplanned issues in your locality.