topic Issues with phonecalls in Mobile Network discussions

Issues with phonecalls

TMV1 — Sat, 26 Aug 2023 19:35:15 GMT

I have my wifi calling on everytime I am on the phone to someone there will be a point in the call where the line goes quite. Then it will come back into the call I also find it will hang up on people and I can’t understand what’s wrong with my phone can anyone help me understand please it’s driving me mad!

Re: Issues with phonecalls

Chris_B — Sat, 26 Aug 2023 20:42:21 GMT

@TMV1 It’s possible your device is changing from WiFi calling to cellular call at that time it goes quiet. It’s very possible that it could also drop the line when this happens as the device didn’t actually make that connection so just lost signal.

Re: Issues with phonecalls

TMV1 — Sat, 26 Aug 2023 20:50:12 GMT

So is there a fix for this I had to put wifi calling on as my ee signal is shocking where I live

Sent from Outlook for iOS<>

Re: Issues with phonecalls

bristolian — Sat, 26 Aug 2023 21:06:20 GMT

Is this audio problem something that's only started recently?

It may be worth monitoring your phone's signal indicators when this happens, to see whether WiFi-calling or 4G-calling is active when this happens, or whether it is being caused by a handover between the two.

If calls are dropping unexpectedly, the same test will be useful.

Re: Issues with phonecalls

TMV1 — Sat, 26 Aug 2023 21:27:56 GMT

It doesn't state when I’m on call whether it is on wifi calling or 4G. It’s an ongoing thing not been able to get hold of ee today to speak to anyone hence why I’m on this chat thing they advised me to put on ee calling last time it makes no difference really.

Re: Issues with phonecalls

bristolian — Sat, 26 Aug 2023 22:27:10 GMT

Android phones do have an onscreen indicator between 4G-calling (VoLTE) and WiFi-calling, I believe Apple is similar but I don't use it.

Any troubleshooting could be assisted by an estimate on when this problem started.

Re: Issues with phonecalls

Northerner — Sun, 27 Aug 2023 07:25:38 GMT

Hi @TMV1

If you have an iphone this is normal. I can be using wifi calling and then the call goes dead as it might catch a network signal, that's it the call is gone. Iphone wifi to network transfer is rubbish and its at the point now i use teams calls (this is my works iPhone) over WiFi calling.

On Android this isnt a problem as you can select the priority wifi over network. No issues.

Re: Issues with phonecalls

TMV1 — Mon, 04 Sep 2023 09:13:44 GMT

I’ve switched that off this week to see what happens and still get the same issues everyone saying my network is rubbish lol

Re: Issues with phonecalls

Leanne_T — Mon, 04 Sep 2023 10:44:33 GMT

Hi @TMV1

Does this happen in more than one area?

Are you able to try the SIM card in another phone to see if the same happens?

Leanne 🙂

Re: Issues with phonecalls

TMV1 — Mon, 04 Sep 2023 10:46:50 GMT

Hello,

This is predominantly at home. I can try another phone but not sure if it will do the same.

thanks

Re: Issues with phonecalls

Leanne_T — Mon, 04 Sep 2023 11:06:29 GMT

Thanks @TMV1

If this is mainly one area, have you reported the signal issues on the EE Coverage & Network Status Checker?

Leanne.

Re: Issues with phonecalls

TMV1 — Mon, 04 Sep 2023 11:13:03 GMT

Hi there,

I have a few times yeah always says there are no issues haha!

Re: Issues with phonecalls

Leanne_T — Mon, 04 Sep 2023 11:18:00 GMT

I see, thanks @TMV1

In this case, please give us a call on 150 and the team will get this looked into in more detail for you.

Leanne 🙂

Re: Issues with phonecalls

TMV1 — Mon, 04 Sep 2023 11:21:54 GMT

Thank you - any particular department?

Re: Issues with phonecalls

Leanne_T — Mon, 04 Sep 2023 11:27:34 GMT

Hi @TMV1

Please select technical support, the team will be happy to help 🙂

Leanne.