topic Re: London underground Wifi issue in Mobile Network discussions

London underground Wifi issue

TeodorMitev — Thu, 24 Aug 2023 17:59:13 GMT

Hello, recently I came back from holiday. Since then I am having issue accessing Internet in London underground stations. I am connected to EEAuto WIFI but it says" connected without internet ". Before I go on a holiday I didn't have any problems at all. Could it be something with my going abroad or it is a coincidence ?

Any help is appreciated

Thanks

Re: London underground Wifi issue

Northerner — Thu, 24 Aug 2023 19:07:15 GMT

Hi @TeodorMitev

I had the same issue yesterday. The internet does sometimes still work with that message.

EE will eventually fix the issue as it worked ok the other week. What line were you on as a matter of interest.

Thanks

Re: London underground Wifi issue

TeodorMitev — Thu, 24 Aug 2023 19:55:31 GMT

Hi,

I am on Central line and a few stations on Northern line. I will double check tomorrow if internet is available with that message.

Thanks

Re: London underground Wifi issue

Northerner — Thu, 24 Aug 2023 20:09:52 GMT

Hi @TeodorMitev

I was on the Northern line. Seems like the issue was not just on the one line.

Thanks for confirming.

Re: London underground Wifi issue

Leanne_T — Fri, 25 Aug 2023 07:00:13 GMT

Hi @TeodorMitev

Thanks for coming here.

Please call us on 150 and the team can get this looked into in more detail 🙂

Thanks.

Leanne.

Re: London underground Wifi issue

Northerner — Fri, 25 Aug 2023 11:26:00 GMT

Hi @Leanne_T

What good will that do? There needs to be a way of reporting the underground service on EE service checker.

Thanks

Re: London underground Wifi issue

Leanne_T — Fri, 25 Aug 2023 11:27:21 GMT

The team can get this looked into and raise a support ticket if needed @Northerner

Leanne.

Re: London underground Wifi issue

Northerner — Fri, 25 Aug 2023 11:30:15 GMT

Hi @Leanne_T

That is a laborious way of reporting issues on the underground. As i mentioned more can be done to make reporting these issues easier or EE needs to monitor this network as it seems to fail regularly.

Thanks

Re: London underground Wifi issue

Leanne_T — Fri, 25 Aug 2023 11:52:57 GMT

I appreciate the feedback and hope you have a better experience the next time you travel @Northerner

Leanne.

Re: London underground Wifi issue

foobar — Fri, 25 Aug 2023 17:58:19 GMT

Can confirm the tube WiFi is utterly and reliably broken, always and in all stations

Re: London underground Wifi issue

Northerner — Fri, 25 Aug 2023 19:56:26 GMT

Hi @foobar

Any particular line?

Thanks

Re: London underground Wifi issue

TeodorMitev — Fri, 25 Aug 2023 20:12:15 GMT

Hi all,

this morning on my way to work I didn't have any issues, but on my way back to home I still had some issues. Will keep having an eye on it

Re: London underground Wifi issue

foobar — Sat, 23 Sep 2023 22:54:02 GMT

After a month: SNAFU.

Re: London underground Wifi issue

Jobear91 — Thu, 16 Nov 2023 01:58:09 GMT

The network used to work really well most of the time. Now it's completely unreliable. At many stations it won't connect at all, whether I'm on a briefly stopping train or standing on the platform/moving around the station.

My phone frequently struggles to connect to it now or fails completely.

Not sure what changed but it's fairly useless now.

Re: London underground Wifi issue

Jobear91 — Thu, 16 Nov 2023 02:01:37 GMT

Came here to post about this myself.

EE's WiFi on London Underground has been patchy at best for months now. Last couple of weeks almost unusable especially when passing through a station and only stopping for 30 seconds or so.

It used to be easy to quickly connect and use it for the few moments your train is stopped on the platform.

Now it just struggles to connect and gives up.

Re: London underground Wifi issue

Leanne_T — Thu, 16 Nov 2023 07:40:48 GMT

Hi @Jobear91

Please see our How do I use WiFi on the London Underground? | Mobile Help | EE for help with connection issues when on the underground.

Leanne 🙂

Re: London underground Wifi issue

foobar — Sat, 18 Nov 2023 16:14:31 GMT

It just doesn't work, and we described exactly how that manifests itself. These copy-paste answers with links are silly.