topic Re: Samsung A90 5G... never had 5g signal in Mobile Network discussions

Samsung A90 5G... never had 5g signal

Cocat2517 — Sun, 13 Aug 2023 20:59:28 GMT

Hi,

I'm on EE with a Samsung A90 5G phone, yet in 2 years I've never once had a 5G signal. I live in a supposed good 5g reception area.

My phone settings should be set up for it (Network mode set to 5g/4g/3g). Do I need a special 5g SIM? Or something else I'm missing?

Thanks,

Re: Samsung A90 5G... never had 5g signal

EssexBoyEE — Sun, 13 Aug 2023 21:07:47 GMT

Assuming your not on PAYG, How Old is your Contract?, most Pay Monthly Contracts include 5G, but some older were 4G Only, so could be that you are on a 4G Contract.

Look online or App at your Plan or give CS a call on 150 or 0800 956 6000.

Re: Samsung A90 5G... never had 5g signal

Cocat2517 — Sun, 13 Aug 2023 21:21:59 GMT

On my account it just says EE SIM Plan 50gb. I've had the plan since 2019, the A90 5g I got 2 years ago, it's a used one I bought from CEX.

I'll give EE a call, thanks.

Re: Samsung A90 5G... never had 5g signal

EssexBoyEE — Sun, 13 Aug 2023 22:09:52 GMT

Yea, sounds like a 4G Plan, most Newer Plans have 5G mentioned in the Plan Tittle or something like Access to 5G under the Plan Details, good luck.