topic I find reception not the best in Mobile Network discussions

I find reception not the best

yv7 — Mon, 07 Aug 2023 10:17:18 GMT

I find reception not the best, although I have stayed with you. To make phone calls the worst, I have to go upstairs. Been a customer for 15years.had virgin installed all that time but had bt installed, did it get better, no. Not satisfied with bt also, bills been wrong, only been a customer with bt since march

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: I find reception not the best

Leanne_T — Mon, 07 Aug 2023 11:43:27 GMT

Hi @yv7

Thanks for coming here 🙂

Do you have an EE mobile or broadband account, or is this a BT account?

Leanne.

Re: I find reception not the best

Chris_B — Mon, 07 Aug 2023 12:14:43 GMT

@yv7 What exactly are you talking about? You mentioned about going upstairs for phone calls then you mention about having BT installed, I assume you mean broadband with that. This has nothing to do with the cellular reception on your phone. What’s the signal like outside your home on your mobile phone ?

Have you tried using Wi-Fi calling on your device as that is exactly why it’s there

Re: I find reception not the best

bristolian — Mon, 07 Aug 2023 18:36:16 GMT

100% national indoor coverage is unlikely to be achieved by any network operator, but WiFi-calling allows full use of your phone without needing mobile coverage - anywhere you have WiFi/broadband connections available.