topic Re: Robbing network customers without knowing them in Mobile Network discussions

Robbing network customers without knowing them

Colin0910 — Thu, 03 Aug 2023 15:43:44 GMT

I was expecting a call from the EE. I have been told that a call will be made from EE yesterday. No call yet at all. I feel like I’m being cheated by the service provider as I had raised a valid & urgent complaint about the services they provide in my current area. What’s the solution? Will they keep their promise that they are the leading service providers? And, will the EE management make a call to me today?

I have already made a complaint more than three times.

Don’t cheat customers by advertising wrongly that you are the no1 network.

I have no coverage in my place. It’s your fault.

I have raised everything from my side. I don’t need to speak and explain about my problem to whole of your UK network colleagues.

Please go through my open complaint and whole of my conversation with your staff for last three months.

I need an immediate solution from your side. I’m so tired of keep telling my problem to all of your colleagues every times. I can’t repeat it again and again. If you are no1 network in the UK, you must know all about it.

Re: Robbing network customers without knowing them

XRaySpeX — Thu, 03 Aug 2023 15:51:45 GMT

@Colin0910 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

@Colin0910 wrote:

I don’t need to speak and explain about my problem to whole of your UK network colleagues.

No, but as such you are speaking and explaining about your problem to whole of the user community who attend here.

Re: Robbing network customers without knowing them

Schockwave — Thu, 03 Aug 2023 16:29:03 GMT

@Colin0910 , have you checked here to see if there is a problem where you are, if it is in one place, you can also register, receive updates and report the problem:

https://coverage.ee.co.uk/coverage/ee,

aas @XRaySpeX has written, this is not customer service, you can also click on help and then make a complaint from there.

Re: Robbing network customers without knowing them

bristolian — Thu, 03 Aug 2023 16:50:37 GMT

What is the actual issue you have? All networks will suffer local outages from time-to-time, it's impossible to avoid.

Are you experiencing a recent loss of coverage? Or is this a long-term issue where there's no coverage in a particular location? The latter is not likely to be resolved in the timescale you are hoping for.