topic Very poor signal in Mobile Network discussions

Very poor signal

lesleya100 — Wed, 02 Aug 2023 09:27:42 GMT

Past month my phone calls and mobile 5g data have been dipping in and out of service. The last 6 days have been worse, not receiving or unable to make calls constantly and when I manage to get through can't hear conversation as service trying to reconnect. Checked on status and there is a fault but no idea when this getting fixed. I'll give it another couple of days and if not resolved I'll need to change provider. Surely I won't be out of pocket doing this, I have another year left in my contract.

Re: Very poor signal

Leanne_T — Wed, 02 Aug 2023 11:14:49 GMT

Hi @lesleya100

Thanks for coming to the community.

On the Network Status Checker, you can sign up for updates on the area. Once we have further information we will send you a text or email to let you know.

If you would like more details on the problems and how long this is expected to take to resolve, please call us on 150.

Leanne.