topic Lack of network in Mobile Network discussions

Lack of network

Kozo1952 — Mon, 31 Jul 2023 06:28:46 GMT

I have called your customer care countless times to lay my complaint… firstly I am new to the UK and when I went to your store to get a contract your agent kind of manipulated to sign a 31 pound a month contract for 2 years… I actually don’t mind signing that but I live in Muncaster Gardens NN4 and I can’t get service for about a month now. I keep calling your customer care but no one has been able to rectify the problem… if in the next 3 days you don’t sort it out then I am canceling my contract any way I can. It’s just frustrating

Re: Lack of network

Leanne_T — Mon, 31 Jul 2023 07:38:27 GMT

Hi there @Kozo1952

Thanks for posting on the community.

Does the Network Status Checker show good indoor and outdoor coverage for the postcode?

If so, are there any reported problems for the area if you select the 'check status' option?

Thanks.

Leanne

Re: Lack of network

Kirigaya_Kazuto — Mon, 31 Jul 2023 07:41:04 GMT

It's not like EE to have bad coverage, do you know of anyone else having the same issue at all?

Re: Lack of network

Kozo1952 — Mon, 31 Jul 2023 07:49:13 GMT

I don’t know. It’s a new environment for me. EE customer care also confirmed the network issues in the area when I called to complain.

Re: Lack of network

Leanne_T — Mon, 31 Jul 2023 07:54:23 GMT

Did they advise when the work was expected to be completed in the area for the network issues? @Kozo1952

Leanne.