topic Re: signal in Mobile Network discussions

signal

madalinanuelean — Thu, 27 Jul 2023 07:47:33 GMT

Hi,

On Monday 25/07/2023 and today 27/07/2023 i cannot receive or make any phone calls and cannot use my mobile data.

can someone tell me please why I'm paying for a service I repetitively cannot use, thank you

Madalina

Re: signal

Kirigaya_Kazuto — Thu, 27 Jul 2023 08:09:43 GMT

Have you checked your postcode on: EE Coverage & Network Status Checker | Check your signal to see if there are any issues?

Re: signal

madalinanuelean — Thu, 27 Jul 2023 08:42:48 GMT

thanks for the reply

no issues on the checker

Re: signal

Kirigaya_Kazuto — Thu, 27 Jul 2023 08:44:41 GMT

Does the phone report 'no service' or is it seeing a signal, but not working?

You could try reset your network settings, or check your APN settings on your phone

Re: signal

Doge — Wed, 16 Aug 2023 14:47:16 GMT

The coverage map is a waste of time. EE staff told me "The data is based on a computer model of the masts and does not take into account buildings or terrain". It is not an accurate measure and just computer guesswork in reality.

Re: signal

bristolian — Wed, 16 Aug 2023 15:19:15 GMT

Online coverage maps factor terrain but not generally buildings - but this is true of all radio networks not just EE.

However, the suggestion to the OP here was to use the "check status" option not the "check coverage option". That also includes a "report a problem" facility.