https://community.ee.co.uk/t5/Mobile-Network-discussions/5gee-smart-hub-connection-drops/m-p/1276725#M28591 <P>Is there any reason why I need to reset my 5gee smart hub several times a day because of consistent connection drops?</P><P>Sometimes my connection drops 6+ times a day. The problem is so intermittent that I can't diagnose the problem myself although I can use personal hotspot with my phone 24/7 and never have any problem (both EE). I have tried calling but the response is always the same. First call technical support who tell you to reset the hub, which is all I seem to do. It's not so much of a frustration while browsing or watching movies, but losing connection in the middle of competitive games starts to get too much.</P> Sat, 22 Jul 2023 21:34:35 GMT paulthomp3 2023-07-22T21:34:35Z https://community.ee.co.uk/t5/Mobile-Network-discussions/5gee-smart-hub-connection-drops/m-p/1276725#M28591 <P>Is there any reason why I need to reset my 5gee smart hub several times a day because of consistent connection drops?</P><P>Sometimes my connection drops 6+ times a day. The problem is so intermittent that I can't diagnose the problem myself although I can use personal hotspot with my phone 24/7 and never have any problem (both EE). I have tried calling but the response is always the same. First call technical support who tell you to reset the hub, which is all I seem to do. It's not so much of a frustration while browsing or watching movies, but losing connection in the middle of competitive games starts to get too much.</P> Sat, 22 Jul 2023 21:34:35 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/5gee-smart-hub-connection-drops/m-p/1276725#M28591 paulthomp3 2023-07-22T21:34:35Z https://community.ee.co.uk/t5/Mobile-Network-discussions/5gee-smart-hub-connection-drops/m-p/1276792#M28594 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2672823">@paulthomp3</a></SPAN>,</P> <P>It sounds like a device related issue rather than the network as you don't see the same issue with your phone.</P> <P>Have you let technical support know that the reset didn't resolve the issue?</P> <P>James</P> Sun, 23 Jul 2023 08:55:51 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/5gee-smart-hub-connection-drops/m-p/1276792#M28594 James_B 2023-07-23T08:55:51Z