topic Re: No service in Birmingham in Mobile Network discussions

No service in Birmingham

Nomorebeans — Thu, 13 Jul 2023 22:19:53 GMT

My new phone has no ee service in Birmingham. Is this a network issue impacting all users? If it is a network issue when will repairs be completed?

Re: No service in Birmingham

Katie_B — Fri, 14 Jul 2023 06:37:18 GMT

Hello @Nomorebeans.

Have you ever received service on your new phone?

You can check for any local network issues HERE.

Katie

Re: No service in Birmingham

Nomorebeans — Fri, 14 Jul 2023 08:07:39 GMT

The phone worked until the morning of Wednesday 12 July.

I tried the link to ee network issues it says all service OK. When I contacted ee support they said there is no service in Birmingham!

Re: No service in Birmingham

Katie_B — Fri, 14 Jul 2023 09:01:34 GMT

Hi @Nomorebeans.

Did our technical care advise on how long for a fix for this?

Katie

Re: No service in Birmingham

bristolian — Fri, 14 Jul 2023 16:52:47 GMT

Birmingham is a large city, with several hundred network sites. If there was a complete outage of EE service across the whole city, I dread to think how many users would be reporting issues!

What does the status checker report for the specific postcode location you're having problems in? The alternative is that there is a problem with your new phone - does your old phone still work in the same location?

Re: No service in Birmingham

Nomorebeans — Fri, 14 Jul 2023 19:03:33 GMT

The new phone has service if I put a Vodafone PAYG sim card in it so I don't think it's an issue with the new phone. I guess it is either an issue with the ee sim card or the network signal where I am.

The ee status checker says everything is fine where I am.

Re: No service in Birmingham

Leanne_T — Sat, 15 Jul 2023 06:11:24 GMT

Hi @Nomorebeans

Thanks for coming back to us.

Are you able to try the EE SIM card in another phone to see if any signal shows?

Thanks 🙂

Leanne.

Re: No service in Birmingham

Nomorebeans — Sat, 15 Jul 2023 10:21:22 GMT

I went back to the shop I bought the phone from and they replaced the sim card which solved the issue

Re: No service in Birmingham

Leanne_T — Sat, 15 Jul 2023 10:42:48 GMT

Thanks for letting us know @Nomorebeans

Leanne 🙂