topic Re: 4G Signal strength in Detling Kent ME14 - problems in Mobile Network discussions

4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 05 Jul 2023 16:56:28 GMT

The signal strength has gone drom exceptional to barely usable recently

Does anyone know why this is?

Is it part of a prep for 5g?

or jsut broken?

Mac :¬)

Re: 4G Signal strength in Detling Kent ME14 - problems

Alex_M — Wed, 05 Jul 2023 16:58:13 GMT

Hi @madusmacus

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

Thanks,
Alex

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 05 Jul 2023 17:05:06 GMT

I have been doing that daily and its always reports perfect

its really strange because i could get 100mb on 4g on my galaxy fold 4 but now days signal is mainly RSRP -115 at best

strange this has started hapinging since march when i renewed my phone subscription (Sure this is just coincidence) :¬)

Re: 4G Signal strength in Detling Kent ME14 - problems

bristolian — Wed, 05 Jul 2023 17:19:15 GMT

The coverage checker tool has two tabs - "check coverage" for predicted service, and "check status" for fault reporting. It sounds like you've been using "check coverage".

Which band/EARFCN were you connected to, when coverage was perceivably better? That may partly explain the symptoms.

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 05 Jul 2023 17:36:48 GMT

nope i have been doing both for weeks

(Check Coverage)
Always shows good in and out green Box

(Check Status)
No known problems in ME14
Network should be fine here.
If you're having problems, flag it up and we'll investigate.

So this is why i am asking here and why i added image of my tower and signal which is very poor

Re: 4G Signal strength in Detling Kent ME14 - problems

bristolian — Wed, 05 Jul 2023 17:40:07 GMT

Have you used the "report a problem" link?

My next step in this scenario would be to compare the before & after EARFCN/carriers in use. EE operate 4G services across multiple frequency bands, each with their own coverage characteristics.

That's one of several variables that could cause these symptoms. Local optimisation relating to 3G-switchoff is another possibility.

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 05 Jul 2023 17:49:48 GMT

not sure i have access to any of that
i get whatever frequency I'm given on galaxy fold 4

(Report A Problem) has no "Signal Strength Bad" Reporting
it only allows text internet voice problems
all of which work but extremely bad

ill have a read up on "compare the before & after EARFCN/carriers"

and maybe i can force a frequency change like i could on a modem i had in the past

Still stuck with sub par service that EE reports as perfectly ok though :¬(

Bit more info below why not :¬)

Re: 4G Signal strength in Detling Kent ME14 - problems

bristolian — Wed, 05 Jul 2023 17:54:45 GMT

Perceivably weaker onscreen bars are not, of themselves, any cause for concern. If they cause service issues with calls or mobile data, that can be reported using the appropriate option on the status tool.

EE use Bands 1, 3, 7 & 20 for 4G services, in your screenshots above you're connected to a Band 3 carrier. The EARFCN is a channel number within that band, and on the eNB you're using - this will likely be 1617 or 1761.

That site doesn't appear to have any other bands in use, so to further diagnose the cause of your issue would need knowledge of which band/eNB (site ID) you were connected to previously.

Do you use Android or iOS?

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 05 Jul 2023 20:37:03 GMT

Hi again :¬)

Thanks for the info
good point about the weaker onscreen bars not being an issue
they just look realy bad doing a speed test i get about 40Mbps
its not the 100i used to get but maybe i just get used to it for now

I'm using android on a galaxy fold 4
info derived from "Network Cell Info" and "Cell Mapper" apps

i am connected to the same tower/repeater i always did
It uses Band 3 and 1761

just looks bad anyways thanks for the info :¬(

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 26 Jul 2023 16:01:12 GMT

Well its finaly got so bad i have no signal in my me14 home and if i go out side i get 1 br but mostly nothing
I have reported it but where will that get me - ahh another 48 hour possible reply
web site says everything fine move along nothing to see here
asked a few neighbours they are getting low signal but they use landlines and EE mobiles for emergencies
Used to be SO GOOD here now its pants hehe

Re: 4G Signal strength in Detling Kent ME14 - problems

bristolian — Wed, 26 Jul 2023 16:40:49 GMT

Have all those neighbours reported issues? If not, they should do.

If multiple users from the same location report the same issues, it may hold extra weight.

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Wed, 26 Jul 2023 16:45:32 GMT

ty Bistolian :¬)

Just got an email saying they checked and indeed its got a fault and will take around 7 hours to fix
Problem is instead of 0 bars ill be back to the 1 bar i have had to put up with for the last 5 months
<all appendages crossed> :¬)
used to be 5+ bars 100mbit thats how good it was sigh
my neighbours might have reported it but tbh they jsut use land lines mosly

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Thu, 27 Jul 2023 10:20:18 GMT

seems its being taken seriously
hope for more than 1 bar though - used to be 5+

"Network update: It’s taking longer than expected to fix the problem in ME14 XXX. We will continue to keep you updated. Your Report ID is 4572596."

all appendages crossed... again

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Thu, 27 Jul 2023 15:18:48 GMT

still no bars must be a realy bad fault ID is 4572596

or no longer EE area

Re: 4G Signal strength in Detling Kent ME14 - problems

madusmacus — Fri, 04 Aug 2023 13:49:46 GMT

Just closing this off

It was indeed a repeater error and it as fixed
saddly instead of 5+ bars i only get 1-2 now but its sufficient to outlast my few months

Thanks all for reading