topic No connection to mobile network, even after SIM replacement in Mobile Network discussions

No connection to mobile network, even after SIM replacement

hghj — Tue, 04 Jul 2023 00:36:20 GMT

Recently, I have been unable to connect to the EE network. I thought it may be an issue with the SIM card, so I ordered a replacement. After inserting it in the device and waiting over 24 hours, still no connection.

It's not a problem with my device, as I have tried both SIMs in other devices and they still don't work, and other EE SIMs work fine in my device, establishing that it's also not an issue with the network.

My account has always been playing up, I am unable to change settings in the EE app or view my upgrade data.

Please assist. Thanks

Re: No connection to mobile network, even after SIM replacement

Leanne_T — Tue, 04 Jul 2023 07:28:56 GMT

Hi @hghj

Thanks for coming here.

Did you contact us and register the replacement SIM card when you received this?

Can you try deleting the app and reinstalling, does this show the data allowance after doing this?

Speak soon 🙂

Leanne.

Re: No connection to mobile network, even after SIM replacement

c9 — Wed, 05 Jul 2023 21:14:56 GMT

have you contacted? ee on 150 or 08009566000 as they will be happy to help, please get back to me if you need more assistance