topic Re: How to request better mobile data in an aera? in Mobile Network discussions

How to request better mobile data in an aera?

Goodfellow1 — Thu, 08 Jun 2023 08:36:09 GMT

How to request better mobile data in an area?

Mobile data at my place of work is very bad. Using the Network status checker online it always says:

"Service problem in XXX XXX We are aware of a problem with this site."

But nothing ever seems to improve.

Re: How to request better mobile data in an aera?

Katie_B — Thu, 08 Jun 2023 11:02:23 GMT

Hello @Goodfellow1.

Welcome to the community.

Are you aware how long ago this issue first occurred?

I believe the right team are looking into this by the Network Status Checker showing a reported issue.

Katie

Re: How to request better mobile data in an aera?

bristolian — Thu, 08 Jun 2023 16:34:26 GMT

When you refer to better mobile data, are you experiencing issues with data speeds? Or poor coverage in general - which will affect data, calls & texts.

And as per the previous reply, has this always been a problem in this location - when this issue start?

Re: How to request better mobile data in an aera?

Goodfellow1 — Mon, 03 Jul 2023 10:38:03 GMT

Thanks for the reply both and sorry about being slow in getting back.

Not entirely sure when it first started but the mobile data in the area / building in question has been unusable for at least 6 months. Loading a web page or refreshing social media often takes minutes or just times out altogether.

Single on the phone often shows 2 / 3 bars 4G so should be this unusable.

If it was not for the website network checker always showing a "Service problem in your area" I would be sure the building has a blocker of some kind.

Re: How to request better mobile data in an aera?

James_B — Mon, 03 Jul 2023 11:40:11 GMT

Hi @Goodfellow1,

I'd recommend contacting our Technical Support Team who'll be able to take a detailed look at the issue in your area.

Thanks

James