https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270397#M28198 <P>What an absolute joke.</P><P>You knew for some time that your contract for the site was coming to an end. And left it until you removed the kit to start looking for a new site?</P><P>I have precisely zero bars in my home, ridiculous excuse for a service.</P> Sat, 01 Jul 2023 05:49:26 GMT Joe219 2023-07-01T05:49:26Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1268700#M28087 <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 08 March 2024</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few days, our engineers have completed integrating the mast onto the network and full service has been restored to the Sundridge area. </SPAN></P> <P style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will continue to monitor performance in the area.</SPAN></P> <HR /> <P>Update: 20 February 2024</P> <P>Over the past few weeks, our engineers have been working with the site provider to access the area and install the part needed for the transmission. We have experienced a further delay accessing the area due to circumstances out of our control. Barring any further unforeseen delays, our engineers expect to complete the work needed for the transmission by the end of February and the mast to be on-air by the beginning of March.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 02 February&nbsp;2024</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We have experienced a slight delay accessing the site last month, to fit the part needed for the transmission. Our engineers have been working with the site provider to arrange a date to access the area and expect to visit the site by the end of next week. Barring any further unforeseen delays, we expect to complete the installation and the mast to be on-air by the middle of February.</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P>Update: 22 December 2023</P> <P>Over the past week, our engineers have visited the area and found the transmission installation requires a new part to be installed before the installation can be completed. Barring any further unforeseen delays, we expect the part to be fitted and the transmission to be installed by the end of January and the site to be on-air by the middle of February.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 12 December 2023</P> <P>Over the past few weeks, our engineers have been working with the site provider to access the area and install the transmission needed for the new mast and have experienced a slight delay accessing the area to complete the work needed. Barring any further unexpected delays, we expect the transmission to be installed by the end of 2023 and the mast to be on-air by the beginning of January 2024.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 13 November 2023</P> <P>Over the past few months our engineers have completed building the equipment needed for the new mast, and we have been working to arrange a date to access the site and install the transmission needed for the mast to be on-air. Barring any unforeseen delays, we expect the transmission to be installed by the end of November. Once this is completed, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 31 August 2023</P> <P>Over the past few weeks, our engineers have been working with the site provider to arrange access to the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to start by the middle of September and the mast to be on-air by the beginning of November.</P> <P>The new mast will further improve coverage in the area, and we are looking to deploy further additional masts in the area and are completing surveys at several locations to determine if the areas will be suitable for the equipment.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 07 August 2023</P> <P>Our engineers have completed the additional upgrades to the existing mast, and we would love any feedback you have on the service since the upgrades were completed on the 02 August. The feedback will be used to show the level of coverage and capacity improvements provided from the upgrades and locate the areas further improvements are required. &nbsp;</P> <P>To further improve coverage in the area, we have located an area for a new mast and, barring any unforeseen delays, we expect the build to be completed and the mast to be on-air by the end of October. We are looking to deploy further additional masts in the area and are completing surveys at several locations to determine if the areas will be suitable for the equipment.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 20 July 2023</P> <P>Our engineers expect to complete the additional upgrades to the existing mast in the area by the beginning of August. These upgrades will increase coverage and capacity to Sundridge.</P> <P>To further improve coverage, we have located an area for a new mast and, barring any unforeseen delays, we expect the build to be completed and the mast to be on-air by the end of October. We are looking to deploy further additional masts in the area and are completing surveys at several locations to determine if the areas will be suitable for the equipment.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 11 July 2023</P> <P>To further improve coverage in the area to restore previous service levels, we have located an existing mast in the area that can be upgraded to increase coverage and capacity to the area. We expect the upgrade work to be completed by the middle of August.</P> <P>Our engineers have located an area for a new mast. Legal steps have been completed and are working with the landowner to arrange access to the area to start building the equipment needed for the new mast. Once the equipment has been built, we can confirm an approximate on-air date.</P> <P>We will keep you updated on this post.</P> <HR /> <P>We are aware of a signal issue that is affecting some of our customers in the Sundridge area.&nbsp;Our mast in the area had to be removed from the existing site in June 2023, as this was requested by the landowner.</P> <P>We have replaced some equipment at another site in the area which has restored some service but, to get it back to previous levels, we’re looking at building another site. We’ve identified a place nearby and we’re waiting for approval before we can begin to build.</P> <P>Barring any unforeseen delays, we expect the new mast to be on-air by the end of January 2024.</P> <P>We will keep you updated with progress here.</P> <P>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.&nbsp;</P> <P>For information on who can use WiFi Calling and how to set up this service, please see our&nbsp;<A href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FCalls%2FEE-WiFi-Calling-All-you-need-to-know%2Ftd-p%2F1057637&amp;data=05%7C01%7Cchris.goosens%40ee.co.uk%7Cac311140591b4ce9322b08db765c4e03%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638233911032067463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=fJxAmsBMKpOBYT6k6REMOWaFcD027PjgKPPVnywZ%2F6w%3D&amp;reserved=0" target="_blank" rel="noopener">EE WiFi Calling: All you need to know, article.</A></P> Fri, 08 Mar 2024 09:39:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1268700#M28087 Christopher_G 2024-03-08T09:39:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1268989#M28114 <P>My phone and data coverage is now virtually unusable (since about 22/6). Gone from 4 bars on my phone to 1 most of the time and if I can get through on calls, the line drops out within a few seconds. &nbsp;I’m on £5 Everything pack, which I top up monthly. &nbsp;Are you saying that if I switch on Wi-Fi calling, minutes will just come out of my monthly allowance as if I was using my phone the normal way? &nbsp;Thank you</P> Tue, 27 Jun 2023 18:33:28 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1268989#M28114 Cathy66 2023-06-27T18:33:28Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1269146#M28126 <P>That's right <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3786273">@Cathy66</a></SPAN>&nbsp;</P> <P><A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-wifi-calling" target="_blank">WiFi Calling</A> just uses your pack allowances.</P> <P>James</P> Wed, 28 Jun 2023 07:08:14 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1269146#M28126 James_B 2023-06-28T07:08:14Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1269218#M28132 <P>I now know which mast has been removed and EE would have known about this problem coming down the line for many many months. So I’m very disappointed that you did not consider your customers enough to take action sooner. &nbsp;</P> Wed, 28 Jun 2023 09:22:35 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1269218#M28132 Cathy66 2023-06-28T09:22:35Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270154#M28182 <P>And for those of us who do not have Wifi, what is the solution? I pay £67.50 a month and I’ve had two weeks of no service to read it may not be fixed until JANUARY!&nbsp;<BR /><SPAN>I would like to be released from my contract, who do I contact.&nbsp;</SPAN></P> Fri, 30 Jun 2023 12:04:53 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270154#M28182 Katieannjb 2023-06-30T12:04:53Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270179#M28183 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3797147">@Katieannjb</a></SPAN>,</P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> to discuss your options.</P> <P>They'll be happy to help. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>James</P> Fri, 30 Jun 2023 12:27:39 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270179#M28183 James_B 2023-06-30T12:27:39Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270397#M28198 <P>What an absolute joke.</P><P>You knew for some time that your contract for the site was coming to an end. And left it until you removed the kit to start looking for a new site?</P><P>I have precisely zero bars in my home, ridiculous excuse for a service.</P> Sat, 01 Jul 2023 05:49:26 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1270397#M28198 Joe219 2023-07-01T05:49:26Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273231#M28396 <P>Hi there,</P><P>&nbsp;</P><P>when I check the service status and out my postcode BR1 it comes up with Sundridge where that should be Bromley area. So please can you &nbsp;check for me if the network have effected Bromley area. I am constantly &nbsp;without a network at home with 1 bar can’t have more than 2 minutes conversation over the phone without cutting me off&nbsp;</P> Tue, 11 Jul 2023 01:18:21 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273231#M28396 Joanna900 2023-07-11T01:18:21Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273241#M28397 <P>Did you put your full postcode into the coverage checker, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/389508">@Joanna900</a></SPAN>?</P> <P>Are you able to use <A href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FCalls%2FEE-WiFi-Calling-All-you-need-to-know%2Ftd-p%2F1057637&amp;data=05%7C01%7Cchris.goosens%40ee.co.uk%7Cac311140591b4ce9322b08db765c4e03%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638233911032067463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=fJxAmsBMKpOBYT6k6REMOWaFcD027PjgKPPVnywZ%2F6w%3D&amp;reserved=0" target="_blank">WiFi Calling</A> at the address?</P> <P>Chris</P> Tue, 11 Jul 2023 06:40:49 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273241#M28397 Christopher_G 2023-07-11T06:40:49Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273246#M28398 <P>Yes I have put down full postcode.&nbsp;<BR /><BR /></P><P>please put down BR1 5ND it comes up with Sundrige. That’s why I was asking if Bromley area is effected as well.&nbsp;<BR /><BR /></P><P>&nbsp;</P><P>I don’t have the stronger WiFi signal&nbsp;</P> Tue, 11 Jul 2023 06:54:38 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273246#M28398 Joanna900 2023-07-11T06:54:38Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273250#M28399 <P>OK, thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/389508">@Joanna900</a></SPAN>&nbsp;</P> <P>I'm not sure if that area is affected by the same problem. If you speak to our<A href="https://ee.co.uk/contact-ee" target="_blank"> technical support team</A>, they'll be able to look into which masts are serving your area and how they're performing.</P> <P>Chris</P> Tue, 11 Jul 2023 07:01:26 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273250#M28399 Christopher_G 2023-07-11T07:01:26Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273728#M28419 <P>I’m in BR1 postcode area &nbsp;( burnt ash lane ) &nbsp;and I have no signal in my property I have to rely on Wi-Fi which isn’t good enough and can’t believe we have to wait till January I didn’t expect this from EE I thought they were the best network around ( definitely not )&nbsp;</P> Wed, 12 Jul 2023 17:15:44 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1273728#M28419 Tottenhamarmy 2023-07-12T17:15:44Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1276257#M28554 <P>Hi everyone.&nbsp;</P> <P>The <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1268700#M28087" target="_blank" rel="noopener">main post has been updated</A> with the latest information.&nbsp;</P> <P>Leanne.</P> Fri, 21 Jul 2023 07:52:32 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1276257#M28554 Leanne_T 2023-07-21T07:52:32Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1276269#M28559 <P>So it sounds like I may return to receiving 3 bars on my phone by October instead of January? How could the situation change so dramatically? &nbsp;Let’s see if the improvement promised for August actually happens.</P> Fri, 21 Jul 2023 08:40:03 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1276269#M28559 Cathy66 2023-07-21T08:40:03Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1280481#M28760 <P>This is very inconvenient. What guarantee will ee give to us that they are on top of this problem. When the new mast is installed what level of compensation will ee give us for all these months of poor service&nbsp;</P> Wed, 02 Aug 2023 14:59:33 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1280481#M28760 Okerekebc 2023-08-02T14:59:33Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1284866#M28924 <P>I’m responding to you request for feedback. &nbsp;I am writing this reply on 5G in my garden which is a significant improvement. There is reception indoors as well although usually moderate 4G. To be honest I’m usually on WiFi calling then anyway.&nbsp;<BR />There is very weak reception in the shops near the location of the mast that was removed. Indeed although it looked like I had &nbsp;service the last time I was in Lidl - the shop closest to the old mast site - messages and calls both failed even when I was as close to the outside as possible.&nbsp;<BR />In summary it seems that the work done earlier this month has improved matters as I had no coverage at home before, but there are still holes in the coverage compared to that received before the mast removal and the lack of coverage at the shops is very inconvenient.&nbsp;</P> Wed, 16 Aug 2023 15:38:13 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1284866#M28924 PL55 2023-08-16T15:38:13Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1284879#M28925 <P>My internet net is atrocious and that’s being nice I can’t get any internet coverage in my property that used to have a great 5g signal I’m having to use Wi-Fi in the flat in burnt ash lane this new mast is not fit for purpose just not good enough and once my contact is up I’m off&nbsp;</P><P>Supposably ee the best internet around I don’t think so &nbsp;get your act together as you are still taking a big amount for this so called internet service a very unhappy customer indeed&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 16 Aug 2023 16:51:11 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1284879#M28925 Tottenhamarmy 2023-08-16T16:51:11Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1285100#M28930 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3796639">@Tottenhamarmy</a></SPAN> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3742532">@PL55</a></SPAN>&nbsp;</P> <P>Thanks for the feedback, this has been passed to the network team.&nbsp;</P> <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@Profile closed</SPAN> the <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1268700#M28087" target="_blank">main post here</A>, has the latest information <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Thu, 17 Aug 2023 11:42:22 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1285100#M28930 Leanne_T 2023-08-17T11:42:22Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1285169#M28935 <P>Re your update and request for feedback on 7th August. &nbsp;Improvement is minimal. &nbsp;I use Wi-Fi calling indoors but in the street coverage is now patchy rather than nonexistent, so unreliable.&nbsp;</P> Thu, 17 Aug 2023 15:12:54 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1285169#M28935 Cathy66 2023-08-17T15:12:54Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1285952#M28969 <P>Don't quite understand what works have been undertaken because the reception has got worse for me! Was fine before the "works", never had a issue.&nbsp; The reception is so poor throughout SE12 and the surrounding areas its infuriating. My device simply don't work whilst I'm out within this Borough. I've had to wait to come home on WiFi to write this! How long is this going to take and get resolved. I've now got to the end of my tether where I'm contemplating to change networks.&nbsp;</P> Sun, 20 Aug 2023 13:50:25 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Sundridge/m-p/1285952#M28969 BJWhite 2023-08-20T13:50:25Z